Review Time
Ordered a motorcycle plate from Premium plates. When it arrived it was poorly made with the yellow backing exceeding the perspex area in 2 places. I`ve contacted them 3 times now via email and not had a single reply or even an acknowledgement of my emails.There seems to be little point in their plates having a generous 3 year warranty when you cannot actually get to speak to anyone there. All their plates pass an inspection before they are sent out, but what`s the point if the person overseeing this cannot spot when something is clearly wrong? There is no contact number in which you could call to discuss the issue, so you are at the mercy of their email service which is poor to say the least.If there are no issues then you maybe onto a winner, I was not that lucky and at nearly £30 for a number plate that I`ve got to repair before I fit it let alone worry should I need to return it to what is in my opinion an almost faceless company, then you will need to be lucky that all goes well with the manufacturing of any plate you order from them.*Update.After this company posted a reply that they'd not received any emails from me, I sent them one using the email address stated on their reply on Trustpilot. It's the same one ironically that the other 3 went to strangely enough.Not unsurprisingly, I'm still waiting a reply from that one too.
I stupidly used this company again after the last time needing plates fast and it took days to arrive even tho i paid for express delivery.Roll on this time and yep you guessed it paid for express delivery and i did not receive them for nearly a week later and to top it off on 2 out of the 3 plates arrived so late and missing order. Tried to contact them thru email etc (good luck finding a contact number) and still no reply weeks later. Avoid at all cost they dont live up to the delivery promises and there are other suppliers who will do a better job.Edit:- 26.04.2024 In response to plates reply to my honest review. Please dont make me out to be a lair by saying you not received email from me. Last email sent to you Wed 27.03.2024 @ 17:12 if you want i can send copy so you can see. Whats the point of emailing again when you only reply to negative reviews and even then only weeks later.
I ordered at 11:04 on the 9th March expecting to have express delivery.Chased on the 12th and received a standard reply that Priority/Express is 1 to 3 working days. No mention of 1 to 3 working days on the website. TOTALLY MISLEADING.I asked for tracking details. This request was ignored.Package sent by EVRY arrived too late. Lost my money.No reply to my complaint Premium Plates have replied to my review to say that the plates were dispatched on Monday the 11th and were delivered at 13:53 on Tuesday 13th. (11th was a Sunday)The Website clearly says Express Delivery £9.99 (Order before 2:00pm). My order was at 11:04 which is before 2:00pm on the 9th. Why did they not dispatch the same day as stated on the website.Post Office next day guaranteed before 1:00pm is £8.95. I stand by what I said MISLEADING. They have now admitted that they didn't dispatch until after the weekend.
Ordered plates with express delivery, I sent a email 3 days later and no reply, 5 days later still nothing and no plates.I contacted 5 times before I got a reply and then I was just told they would resend them as they are not sure what’s happened.I asked for tracking and multiple updates after and still no reply.I’ve now ordered plates elsewhere and looking to get a refund via the bank as the company clearly can’t be bothered to even respond.UPDATE: I have just emailed you once again as per your request bellow with the chain of email and attempted contact.No plates, no refund.
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Premium Plates specialise In The production of the highest quality Number Plates on the market. Enjoy designing your plates with our quick & easy to use plate designer. With next day delivery available.
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