Review Time
Our experience with this parking and transfer service was wholly unsatisfactory and demonstrated a consistent lack of professionalism, organisation, and basic operational standards.
The condition of the premises is unacceptable. The surface area is wet, muddy, and stony, making it extremely difficult to manoeuvre luggage. There are multiple potholes throughout the site, and the overall appearance resembles wasteland rather than a legitimate, regulated business facility, giving the impression of an informal or potentially unlawful parking operation.
No assistance was offered with luggage at any stage. We were transported to the Radisson Blu Hotel adjacent to the airport and instructed to return to the same location upon our arrival back in the UK. Despite the company being fully aware of our landing time, no representative was present to meet us.
We were left waiting in freezing conditions, and it required two telephone calls and a delay of approximately 45 minutes before collection was arranged.
The standard of transport and driver conduct was unacceptable. The drive to the airport was carried out without due care and attention, including harsh braking, failure to give way appropriately, and not allowing sufficient space to other road users, creating unnecessary risk and serious concerns regarding passenger and public safety. On our return journey, the driver’s conduct was unprofessional and overtly rude.
The vehicle provided raises serious safety and compliance concerns. A large minibus was deployed to collect only two passengers. Upon arrival, the engine cut out when the driver stopped. The vehicle displayed multiple defects, including:
▪︎ A missing driver-side door mirror
▪︎ Absence of a tachograph (tacho card), which is a legal requirement
▪︎ A knocking rear shock absorber on the passenger side
These defects raise significant concerns regarding vehicle roadworthiness, legal compliance, and passenger safety.
Customer service standards were equally poor. The individual handling telephone communications demonstrated minimal concern, urgency, or accountability regarding the delayed collection and inconvenience caused.
In summary, this service reflects poor management, inadequate safety standards, and a lack of basic professionalism. Based on our experience, we cannot recommend this company to anyone seeking secure parking, reliable transport, or a professionally operated airport transfer service.
We received no answer when we called, and they failed to show up. We were on the brink of missing our flights and vacation if not for the official meet and greet team stepping in to assist us, which unfortunately required an additional payment. After realizing that this service was a total scam, we had no time to relocate our car. AVOID AT ALL COSTS!
They did not answer our calls and failed to show up. We nearly missed our flights and holiday if not for the official meet and greet team who kindly arranged an alternative for us, which we had to pay for again. Once we realized that this service was a complete scam, we had no time to move our car. AVOID AT ALL COSTS!
Steer clear of New Farm Parking! My vehicle was crammed into a muddy area, and I was taken to the airport in the back of a van. I picked up my car in the dark and only discovered the scratch this morning. When I tried to reach someone, they hung up on me. Spend a little extra if you care about your car.
New Farm Parking has been the worst experience I've ever had. I arrived at 04:15 with no one to greet me. Cars were parked haphazardly with no clear space. My car got stuck in the mud with no help or lighting available. After 30 minutes of searching, I had to leave my car behind, trusting they would move it. I ended up paying an extra £14 for pick-up and drop-off. This place is a disaster. I was told they couldn't stop bookings, which sounds ridiculous. I'm anxious about what I'll find when I return. Just pay for proper parking.
The customer service is non-existent and unreliable; you can never be sure if anyone will pick up the phone. When I dropped off my car, no one was there, just a note saying "please wait 20 mins" despite notifying them I was on my way as per the booking confirmation. How can parking be left unattended with so many keys and cars? It's unsafe and unprofessional. Pointing out damage to my car resulted in them saying, "I can't see anything." I will never use this place again.
This service is not just bad; it's a poorly run operation that should be shut down. I've reported them for illegal practices. The parking area is a disgrace—unsafe, dirty, and nothing like advertised. It took 40 minutes to reach the airport in a rundown vehicle, and then they hit us with an extra £14 transfer fee. The return was a nightmare. After landing at 11 PM and calling immediately, I waited over an hour and made 20+ calls before a random person arrived. No apologies, just chaos. The positive reviews seem fake. Save yourself the trouble and pay a little more for a legitimate service.
I had a horrible experience with this parking service. They lost my car key, leaving me stranded in the cold for nearly five hours with my young child until someone brought my spare key. The manager admitted their error and promised to reimburse my fuel costs, but despite multiple calls assuring me I'd get a refund, nothing happened. This company shows a complete lack of professionalism and care for their customers. I plan to file a complaint as I have proof of the incident. The experience was unsafe and utterly unacceptable. I strongly advise against using this service.
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Stansted Airport Cheap Parking is your reliable, UK-based parking partner dedicated to making your airport experience stress-free and affordable. We offer secure, patrolled parking just minutes from Stansted Airport, with complimentary shuttle transfers and flexible booking options. Whether you’re travelling for business or leisure, our friendly team is here 24/7 to ensure your vehicle is safe and you get to your terminal on time. Book easily online and enjoy great value parking you can trust.See more
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