Review Time
Ordered paint knowing there was an 10 working day delivery estimate. Received no communication after the two weeks and no reply from customer service either. Eventually got in touch with Steven from Prime Paint who after a a bit of back and forth did get on the case. Paint did arrive after 3 weeks not sure the good price was worth the wait and hassle. Thankyou to Steven for his efforts.
Highly recommend this company, pricing is great and good service too. They seem to specialise in the high end paints which, are mixed to order so the lead times are longer than normal for some of the ranges. I ordered a large amount of Farrow and Ball not realising the standard lead time is 10 days. My decorator was running out of paint so I emailed and received a more or less instant response by email offering a perfect solution and the paint was delivered within 24 hours. Very pleased with the service I received.
I ordered 2.5litres of F&B paint on 23rd June knowing I’d have to wait around ten days for delivery but I wasn’t in a desperate rush so the discount initially seemed worth the wait. I even accepted paying £5.95 for such a bizarrely slow delivery service even though many online paint retailers offer cheaper or even free delivery within a week, often the next day. I finally had the delivery on 8th July (11 working days later, but ok) but it was the wrong colour paint. I messaged to explain their error and the next day I received an email from Steven stating that he would get the correct paint sent by 15/16th and that the wrongly sent pain would be collected the following day (9th). It is now the 16th July and I’ve just received notification from DPD that my order is still to be received, so it won’t arrive until tomorrow at the earliest. Prime Paint managed to arrange to collect the paint they wrongly sent to me within a day of being notified about their error and but rather than offering an express service like they arranged for themselves as a courtesy, they happily left me to continue waiting for more than 3 weeks since I ordered the paint I wish I’d never paid for. Incidentally, I ordered 5 litres of discounted Dulux heritage paint which was mixed to order from The Paint Shed on 13th July and it was delivered free of charge the following morning. Seriously, don’t be tempted by what appears to be a generous discount. Once you factor in the delivery charge, the time you’ll have to wait, the effort you’ll have to make if they make a mistake (read other reviews, this is clearly not an unusual incident) and the clear contempt for customer service and unless you’re talking about buying an awful lot of paint there are far better online options available. I’ve certainly learned my lesson.
I liked the fact that the paint was cheaper than any shop close by to me. However they should rename their business Prime “takes a long bloody time” !!! paint18 days I had to wait , when it clearly advertises delivery within 10 days. It’s a shame their excellent response to emails isn’t replicated with their delivery times. I would use them again but make sure I ordered well ahead. Frustrating when you have limited time off to paint.
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