primepaint.co.uk

2.9
2.9 Based on 36 reviews

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Average Rating

2.9

/
5

36 Reviews

5 Star
38%
4 Star
5%
3 Star
11%
2 Star
8%
1 Star
38%

Filtered Reviews

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Review Time

Carina Morris
Paint arrived on time

Paint arrived within the quoted time frame & customer service was extremely helpful I would recommend primepaint

4
Date of experience: Jul 31, 2024
Woodruff Patterson
Don’t buy paint from this website.They…

Don’t buy paint from this website.They are scammers. Paint never arrived.

1
Date of experience: Jul 12, 2024
iEsCaPeZz
Genuine, but needs improvement

This is a legitimate company and you do indeed receive your F&B paint with 20% off. However, it didn't feel like this for the three weeks that I waited for delivery for these reasons:-- You don't receive a confirmation email with your order (only a text message).- There are no order updates along the way so once the '10 working day' delivery timeline had passed, I had started to worry.- It was tricky to contact anyone at the company. No one responded to my query through the contact form. I eventually found an email (which it won't let me add here, it started with 'hello at ...') and got a response there.For these reasons, I'd potentially use them again but I would place the order on a credit card for peace of mind (ie to feel protected in case of non-receipt).

3
Date of experience: Jul 05, 2024
Chance Walker
4 weeks and counting - still no paint delivered

4 weeks and still no paint. I chased each week and prime paint replied with ‘it will be with you by end of the week’ I have finally received a tracking number for delivery, but 5 days later prime paint still haven’t given the paint to the delivery company for them to be able to deliver it! I have no idea if I will ever receive this paint. No number to call prime paint only email. The delay and having to chase, and false promises of it being with me by the end of the week has not been worth any discount.

1
Date of experience: May 25, 2024
Ivy Foster
The order process is easy and whilst…

The order process is easy and whilst the delivery times are long, that is made clear on the website and it is a small price to pay for the 20% discount on F&B. One of my paint cans did get lost in the post, but Primepaint have ordered me a replacement. The communication via email was responsive which I found nice. No waiting hours for a response! I have just placed another order. I debated about paying the extra somewhere else and getting it quicker, but I am not in a rush so it makes sense to get the discount.

4
Date of experience: Mar 13, 2024
Debbie
First order with Prime Paint with an…

First order with Prime Paint with an order value of nearly £500. Then I looked at the three reviews on Trust Pilot and was a little concerned.Shouldn't have been - paint arrived within 7 working days - very well packaged and arrived safely. The added bonus of saving 20% on F&B paint which is quite a £ saving. Would highly recommend and use again.

5
Date of experience: Jan 26, 2024
Jace Baker
Paint arrived damaged and leaking

Paint arrived after ten days and one tin was fine but the other was so damaged that 2/3rds had leaked out. I won't use them again as the delay this caused has cost me more than the money I saved.

1
Date of experience: Nov 22, 2023

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