Review Time
This is a legitimate company and you do indeed receive your F&B paint with 20% off. However, it didn't feel like this for the three weeks that I waited for delivery for these reasons:-- You don't receive a confirmation email with your order (only a text message).- There are no order updates along the way so once the '10 working day' delivery timeline had passed, I had started to worry.- It was tricky to contact anyone at the company. No one responded to my query through the contact form. I eventually found an email (which it won't let me add here, it started with 'hello at ...') and got a response there.For these reasons, I'd potentially use them again but I would place the order on a credit card for peace of mind (ie to feel protected in case of non-receipt).
4 weeks and still no paint. I chased each week and prime paint replied with ‘it will be with you by end of the week’ I have finally received a tracking number for delivery, but 5 days later prime paint still haven’t given the paint to the delivery company for them to be able to deliver it! I have no idea if I will ever receive this paint. No number to call prime paint only email. The delay and having to chase, and false promises of it being with me by the end of the week has not been worth any discount.
The order process is easy and whilst the delivery times are long, that is made clear on the website and it is a small price to pay for the 20% discount on F&B. One of my paint cans did get lost in the post, but Primepaint have ordered me a replacement. The communication via email was responsive which I found nice. No waiting hours for a response! I have just placed another order. I debated about paying the extra somewhere else and getting it quicker, but I am not in a rush so it makes sense to get the discount.
First order with Prime Paint with an order value of nearly £500. Then I looked at the three reviews on Trust Pilot and was a little concerned.Shouldn't have been - paint arrived within 7 working days - very well packaged and arrived safely. The added bonus of saving 20% on F&B paint which is quite a £ saving. Would highly recommend and use again.
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