Review Time
Printerval's customer service is non existent. The phone numbers they have on their website do not work and they do not respond to emails / return & refund requests. Their website claims returns and refunds for items but when inquiries are submitted they state items are "custom" and cannot be restocked. Despite this being listed nowhere online and the item not being custom at all. They have since ignored all follow up emails to get my money back. Not to mention the quality of the printed item is so poor, the shirt is virtually see through.
We ordered a leather Packer jacket and the wording on the back was misspelled. It has been 5 days since an email was sent to return this item. No response. We also reached out on WhatsApp as mentioned in their customer service contacts. We can see they read the messages, but do not respond. Do not buy from this company and expect them to live up to what they say as far as their return policy. It’s a scam. I will update this if anything changes.
I am soooo surprised to see so many low scoring reviews. I knew my product would take long to arrive so I ordered very early for my wedding anniversary and I couldn't contain myself when I got it yesterday. I sent them a funny picture of the two of us and they did such a great caricature acrylic plaque. I absolutely LOVE it and am bummed I have to wait so long to give it to her. Only reason I gave 4 stars instead of 5 was the long wait, but I expected it. My research says it was hand-created by an artist vs AI.
Printerval's customer service is non existent. The phone numbers they have on their website do not work and they do not respond to emails / return & refund requests. Their website claims returns and refunds for items but when inquiries are submitted they state items are "custom" and cannot be restocked. Despite this being listed nowhere online and the item not being custom at all. They have since ignored all follow up emails to get my money back. Not to mention the quality of the printed item is so poor, the shirt is virtually see through.
Do not purchase from this company I received a very poor quality item that is nothing what i ordered .. completely different item and dreadful. I e mailed a few times . They are ignoring my request for a refund I have contacted PayPal and started a dispute
I ordered a blanket, it arrived over a week late. Faulty and nothing like a blanket, more tapestry material. I raised a refund 3rd Jan and they got back 20 days later stating they were raising it with the 3rd party people and will get an refund or exchange. Haven't heard anything since and ignores all my emails. Severely disappointed and highly doubt I'll get my money back. Shocking customer service will never ever use again
I chose printerval as it said delivery would be before Christmas, I ordered a gift for my 6 year old niece and she was the only family member with no present from me on Christmas Day! It still hasn’t arrived and I’ve had no reply from my complaints! Awful company, complete scammers!
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