Review Time
I ordered a vest and layer in a specific color in November, but I received two of the same vest items incorrectly. I was asked to return the wrong items for a replacement, but after shipping them back, there was no response from the support team. After several follow-ups, I was informed in December that the color I wanted was out of stock and was asked to choose a different one. It doesn’t make sense to have a vest and layer in different colors. I even reached out to the company's CEO on LinkedIn but received no reply. The issue remains unresolved. With little hope, I requested a different color but still got no response. I trusted this brand, but I regret it now. The customer support has been the worst, showing no commitment to fulfilling customer needs. This will be my last order with them. Although I've purchased before, the poor service makes it unreasonable to continue. Please be cautious.
I previously had good experiences with this brand, but my latest order has been a disaster. I paid £97 for shoes that never arrived. Despite my daily emails to the support team, the issue remained unresolved as they focused more on their delivery partner. I had to claim a refund through my credit card. I noticed that another customer had a similar experience on a review platform.
I'm thrilled with my shoes! I travel frequently in south-east Asia, and these shoes are exactly what I needed: comfortable, spacious, stylish, lightweight, machine washable, and suitable for various terrains and weather conditions. I highly recommend them! After over 10 months of use, they still look fantastic!
The communication was clear, but I couldn’t review the product as my order was canceled due to being out of stock, and I was only informed a month later. It was disappointing since the promotion seemed like a good deal. I guess they struggled to meet demand. A full refund is on its way.
The website is super fast and provides all the necessary product information, which is great for someone indecisive like me. Delivery took just two days. The shoes are lightweight and surprisingly warm, and I love that they don’t have laces. I bought the AT Hdry in white and am already planning my next purchase—a backpack!
I had a very positive experience: the products are high quality and the customer service was fast. I ordered a pair of shoes and a jacket, but the shoes were too wide and the jacket too tight. In just a few days, they processed my return and shipped the new items, which arrived almost immediately. Excellent service!
I've had positive experiences with this brand before, but my latest order has been a total nightmare. I paid £97 for shoes that never showed up. Despite sending daily emails to the support team, they only seemed interested in dealing with their delivery partner. I ultimately had to get my money back through my credit card. I saw another review mentioning a similar issue.
I can't review the product quality as my order hasn't arrived after 12 days—it's lost. The main issue is that they use a courier known for losing parcels. I wish I had known this before ordering. The customer service is communicative but unhelpful regarding the lost shipment. They prioritize internal investigations over resolving my issue. I used to love this brand, but their service is failing. Avoid until they change couriers and improve their problem-solving.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future.
Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year.See more
riigid.com
tobytides.co.uk
rino-pelle.com
venum.com
theswagstationtees.com
freddy.com
sofmilitary.co.uk
watchboutique.uk
outfitters.ca
countryroad.com.au