Review Time
I selected the porch as the safe place. It was left at the back of the house by the garden gate which I had no idea about until I received this email. Yesterday the driver left it in the porch with the same instructions. Don’t know if it’s the same driver today.
Unfortunately, I missed the initial planned delivery, but DHL were most efficient in calling me later in the day to reschedule. My item was then promptly delivered the following day.Excellent delivery and customer service experienced. Also kept informed throughout via emails ⭐️⭐️⭐️⭐️⭐️
A major letdown. I placed an order through an online sale, and on the day of collection, no one arrived. It was frustrating, but I understand things can happen. The following day, I attempted to contact customer support, only to be told that the item had been picked up (after multiple failed attempts with automated replies). Luckily, I found a contact number online to reach a person. The representative believed my situation and promised to reschedule. The next day, still no pickup. When I called again on the third day, the agent refused to help since I wasn't using the original platform! I struggled through that conversation with another overseas call center (the location doesn't bother me; I just need competent help!). The representative said she would check with the depot and call me back, but hours went by without a callback. I called again, and the agent hung up on me. I’ve now had to cancel my shipment, losing £300 in profit due to this ineffective service. Stay away; choose reliable services instead.
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