Review Time
One thing that frustrates me so much is when you are at home and waiting for your delivery (that's after you rearrange your office/home working days), you receive an email to say that you weren't at home. And you read that message while at home. I live on second floor and was expecting a kitchen table to be delivered today. DHL driver arrived, took a photo of the building entrance and left. I was puzzled. They may refuse to take it upstairs and it is fine. But if they don't let me know that they arrived, what can I do? Am I expected to wait the courier in the street within the hourly delivery window, which keeps changing? The photo uploaded shows the building entrance which is ridiculous. I dont live on the hallway... I tried to call them, no luck. You can never go beyond automated response, tried their WhatsApp.. no luck. You can never go beyond their automated "please pick from this list as to why you contact us" section. All of them takes you to an automated response and all of them were saying I wasn't home. I was... And now this will be delivered on Monday next week and I am not in. I don't have time and patience for this. It was a matter of knocking my door and ask me to pick things up. I emailed the seller to say that I want a refund.
I was in the back garden with my dog when the delivery driver arrived. He must have knocked on the front door first because he then decided it would be a good idea to THROW my parcel over the back gate, without even checking if I was there! Please bear in mind that my parcel contained a very sensitive piece of electronic musical equipment that is easily damaged, but the driver didn't care about that. Also, when challenged, rather than apologise, he gave me a load of attitude and raised his voice at me - absolutely no customer care whatsoever! In the future, if I'm asked which delivery service I'd like to use, I will be saying "Anything apart from DHL"
I’ve given a 5 star review here as my product was delivered from Finland to the UK in 2 days…better than our Royal Mail in the UKBit confused at first when the app said the delivery was being held but this changed quickly and on the day of delivery I was given a 2 hour slot-impressed!!
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