Review Time
Even though I let the support team know that my bike was a used purchase, they were incredibly helpful over the phone. They sent replacement parts without any hassle and kindly didn't charge me for them. They even offered assistance for crash replacements if necessary.
Even though I mentioned to their support team that my propane bike was a used purchase, they were very accommodating on the phone and sent me replacement parts effortlessly, without charging me. They even offered help with crash replacements if needed.
I had a fantastic experience with the technical support team. I purchased a frameset and found the sales and shipping service very satisfactory. When I had specific questions about installing custom components that weren't on the website, I used the chatbot, but it couldn't assist. The support team promptly called me, providing detailed answers and useful advice. They were very kind, and I'm grateful for their help.
I decided to purchase two bikes after researching extensively. A friend who already owned one highly recommended it. The online configurator was very enjoyable to use! I reached out to the support team via chat and email late last year. After a slight delay due to high demand, I connected with a representative who provided excellent assistance with both bikes. If your initial contact isn't smooth, don't hesitate to persist; they will take great care of you. Even after receiving the bikes, they were helpful with fine-tuning questions. After a year of riding, I can't express how much I love them. The bike performs excellently both uphill and downhill. It's lightweight, feels solid, and is playful for park runs. The other bike is also a lot of fun and suitable for casual riders.
I purchased a bike frame, but the shipment was delayed by four weeks. The bike itself is fantastic, gliding smoothly over trails and performing well on jumps. The only issue was the oddly sized headset, which has been problematic in the past. The headset on my bike lasted only 12 days of normal riding, which seems quick to me, but that's beyond the company's control. I reached out, and without hesitation, they sent me a new headset, showcasing great service. Overall, I would recommend them!
It feels like once they have your payment, you're left in the dark. I emailed multiple times with no response, tried messaging on social media with no luck, and calling was futile as no one answered. I just want to know the status of my order and receive confirmation that it’s being processed.
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Custom Handcrafted Mountain Bikes
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