Review Time
Proper has a team of qualified accountants and bookkeepers that allowed my company to focus on our core business which is property management. They provided consistent reporting and excellent communication. Their expertise with Appfolio is a huge benefit to our organization.
We signed up with Proper AI in hopes that they can take over our accounting / bookkeeping for our business. The sales representative sold us on the fact that Proper was simply an extension of our team and they would be able to log into our Google workspace and use the internal workspace and communication platforms that all my employees use. This was an important feature for us. However it was not until after we signed up with them and during the on boarding process that we came to learn that they DO NOT integrate with our system and that to speak with their “team” we need to schedule a zoom. This would require us to change the way we communicate and work. This would be a major business disruption to us as we need to share internal information in real time not wait to schedule a zoom call with them. We sought to cancel our agreement and they are attempting to stick to their termination terms of the contract despite misrepresenting their abilities to us. And then they have the audacity to send us collections. Do NOT use this company. They lie, misrepresent and then attempt to collect money after they have breached the agreement.
Proper AI has been an excellent solution for our property management accounting. They have automated so much for us, and handle countless hours of work in the background with our trust accounting. We process utilities in house for our residents - they go through hundreds, if not thousands, of invoices each month to accomplish this. We wouldn't be able to scale our business without their partnership, and we are free to focus on what needs to be. Very pleased with them.
Proper AI is not just our vendor—they are respected and trusted members of our team. The team is consistently responsive and collaborative, and their partnership gives us the ability to support our company's growth while maintaining high standards of accuracy and service. The Proper team also adapts quickly to any feedback we provide.
I have been using Proper AI for 18 months now and LOVE working with their team. They have caught me up with my historical entries and have been a great help in analyzing my data input and suggesting corrections. I am confident that my bookkeeping is up to date and balanced with their help, and I don't have to worry about getting behind any longer. They keep me focused on current income and expense items needed, and their communication is clear. I recently had an audit, and they were instrumental in making sure my data entries were balanced and accurate. I appreciated their help enormously. I work with Appfolio, and when I have any issues with a process, they can get me answers quicker than when I used to open a help ticket with Appfolio directly. It's nice having someone who can focus on a task and get back to me promptly. I'm often called away to something else, and then my task can be overlooked. For property management, they are valuable as our business is constantly interrupted, and having Proper AI in the background paying attention to the monthly tasks and reminding me is a great help. They also take care of the recurring bills that require time-consuming setup for payment. I upload the invoices, and they process them and prepare them for payment within a day or two. I highly recommend Proper AI. I made a great choice in hiring them. I want to thank Carolina Anaya, Alfredo Vergara, Fernando Campo, Mauricio Segura, and, especially, Shail Carvente and Alex Contreras. This team is fantastic, and I have genuinely enjoyed working with them.
We’ve been working with Proper.ai for over a year now and the experience has been nothing short of outstanding. From day one, their remote accounting team has proven to be knowledgeable, efficient, and highly responsive. They took the time to understand the unique needs of our business and tailored their services accordingly, ensuring we had the financial clarity and support needed to make smarter decisions. They were helpful when learning new property management software, appfolio and realpage. The team is proactive, often flagging issues or opportunities we hadn’t yet considered, and their communication is always clear and timely.Proper.ai has allowed us to focus more on growing our business while feeling confident that our books are in excellent hands. If you’re looking for a modern, reliable, and insightful accounting partner, I highly recommend Proper.ai for your accounting needs.
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We manage the books, you manage the property. Accounting services for property managers and real estate developers proven to boost profits and streamline operations.
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