Review Time
After a 3 year wait on the nhs list we decided to try the right to chose pathway and Psychiatry UK. Within a week we had my daughter's assessment. She received her diagnosis right there at the assessment and the doctor ( Sajjad Siddiqui) was calm, patient and very easy to talk to. I couldn't have asked for a better experience for her. She now has her diagnosis so we can work together to better our understanding of her needs and support her the best way possible. Thank you so much highly recommend.
Amazing as always, I cant fault Psychiatry UK. The consultation over a teams call cant be faulted and the conclusion report reads really well, would have been a 5 star if it wasn't for me now having to wait 44-52 weeks for my medication due to me being a NHS referral. Due to my condition I've already waited 2 years, from me recognising my issues to reaching out to my medical centre they have tried to deal with me through the NHS until I asked to be referred.
I gave a review on 19 Jan, which I can't see here, noting the potentially catastrophic delay in accessing the titration team and accessing medication for my young adult child given that they expect to be starting university just as the titration team might actually start to see them. The reply I received was totally unsatisfactory; here it is:
.Reply from Psychiatry UK
4 days ago
Dear Reviewer,
Thank you for leaving your review. We are very sorry to hear that your son is struggling; this must be a very difficult time for both of you. We had requested some additional information from you, as we would really like to reach out to you and your son internally. Unfortunately, as this request has now expired within the platform, we are unable to request it again.
However, if you would like further assistance, please visit our Live Chat on our website to speak with one of our Patient Help and Support advisers. If you have permission to speak on your son’s behalf, you can provide his name and reference, and our Patient Experience Manager will reach out directly. Alternatively, if your son gives you permission, the Patient Experience Manager can speak with you directly.'
First they identified the gender of our child, which I deliberately did not do in my review to protect confidentiality to some degree (in a best-case scenario regarding this, their reply was just a 'standard' one unrelated to our specific case). Secondly, we have no record on the app or anywhere else of PsyUK having asked for additional information - nothing in notes on the app, no email. So they have not requested anything. Thirdly, given that one of my complaints is the online nature and total inflexibility of this service, the apparent 'rule' that because we have not provided this information, it cannot be requested again, is appalling. What is the sense of this rigid condition?People with ADHD are also the least equipped to deal with a cumbersome and impersonal system such as this. I do not recommend choosing this service given the terrible follow-up after an initially good assessment with the excellent diagnosing doctor.
I had an NHS right to choose autism assessment through them. The wait time was surprisingly short and it took around 2 months from my GP referral to get an appointment and diagnosis. The psychiatrist and ASD specialist I saw were really lovely and helped create a relaxed atmosphere.
My experience with Psychiatry UK has been fantastic. I've felt very much looked after throughout. The app is really helpful too and i've found it easy to navigate to documents, notes etc.
Had a really good experience. There was always quick reply from my prescriber if I had any concerns. I felt very well looked after. It all went smoothly. Very happy with this process. Glad I self referred.
"Psych UK has provided an excellent experience. All the professionals I encountered were outstanding, even during my triation period. I highly recommend their services and truly appreciate the support I received."
Our experience being on video call is far better than having to travel to get to see someone. We were much more comfortable in our own home. The Doctor was very thorough and his explanation was simple so my husband could understand him.
I highly recommend this way of seeing any psychiatrist, talking is far easier from your own home.
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At Psychiatry UK, we believe that everyone deserves fast, compassionate, and expert mental health support - without long waiting lists or unnecessary barriers.
We are the UK’s leading online psychiatry service, providing confidential assessments, diagnoses, and treatments for a wide range of mental health conditions, including ADHD, autism, anxiety, depression, OCD, and more. All our appointments take place online, so you can speak to an experienced consultant psychiatrist from the comfort and privacy of your own home.
Our team includes over 280 GMC-registered psychiatrists and clinicians who bring deep expertise and genuine care to every consultation. Whether you’re seeking help privately or through the NHS via the Right to Choose pathway, we aim to make your journey to better mental health as smooth and supportive as possible.
We’re proud to be rated Good by the Care Quality Commission (CQC) and to follow the highest clinical and ethical standards in everything we do.
Every year, tens of thousands of people trust Psychiatry UK to help them take the next step towards feeling better. Wherever you are on your mental health journey, we’re here to listen and help you move forward.See more
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