pureluxuries.com

3.7
3.7 Based on 21 reviews

Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices....

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Average Rating

3.7

/
5

21 Reviews

5 Star
57%
4 Star
5%
3 Star
0%
2 Star
24%
1 Star
14%

All Reviews

Filter Reviews

Review Time

Nathalie
Disappointment with the Phone Bag

I ordered a cross-body phone bag in pink through the service. The front lacked the embossed name, and the color was a dull tan-brown instead of soft pink. There were also noticeable gaps at the top sides, making it look too boxy and stiff. I returned it.

2
Date of experience: Jan 23, 2026
Katrina
Kiana Cross-Body Bag Disappointment

I ordered a cross-body phone bag in pink through the service. The front didn't have the name embossed in gold, and the color was more of a dull tan-brown than a soft pink. Additionally, the top sides had noticeable gaps, making it look too boxy and stiff. I returned it.

2
Date of experience: Jan 23, 2026
Dennis
Quality Control Issues

The first bag arrived with the branding upside down. I returned it and requested a replacement, asking for a thorough check by the quality control team. The second bag arrived with a front zip that was too rough to close properly. Unfortunately, while the name suggests luxury, the product did not meet expectations.

2
Date of experience: Jan 20, 2026
Subpar Leather Quality

The leather quality on the front of the bag was disappointing. I gave it 2 stars only because the delivery was quick.

2
Date of experience: Aug 20, 2025
Amadeus
Trust Issues with the Service

DO NOT TRUST THIS SERVICE. I ordered a pair of shoes, but they arrived in the wrong size. Returning the item was challenging, especially due to high shipping costs from abroad. After returning the item at great expense, I received no refund. The service claims the item was never delivered despite proof from the delivery company. This is a scam, and I am considering reporting it.

1
Date of experience: Jul 11, 2025
Eliza B.
Unsatisfactory Quality

I recently bought a bag in peach pink through the website and am returning it immediately. Even at a discount, it feels like a waste of money. If I had paid full price, I would have been outraged. The leather is thin and flimsy, with no way to fasten it, causing it to gape open. The finish is poor, arriving with creases and dimples. It is far from luxury.

1
Date of experience: Jun 19, 2025
Frayed Bag After Limited Use

My boyfriend gifted me a bag for my birthday, but I only used it for two weeks before being hospitalized. After starting to use it again in December, it has frayed badly. This is definitely not luxury quality, but since it was purchased over six months ago, there's nothing that can be done.

2
Date of experience: Apr 14, 2025
Lucy Clark
High-Quality Products and Service

I've purchased several bags and purses from this company, and they are top-notch. Delivery is free, which is a nice perk, and items arrive within three days. I would highly recommend them.

5
Date of experience: Jan 29, 2025
byzzqqzz
Excellent Assistance from the Team

I had a wonderful experience with the representative after my purchase was lost by the delivery service. They made the sometimes tedious process of replacement both easy and pleasant. Great job!

5
Date of experience: Jan 06, 2025
ivanalollol
Impressive Customer Service

I just ordered another lovely bag. I made an error during the order process and contacted customer service, where the representative resolved my issue immediately, even late on a Friday. The bag arrived beautifully packaged the next morning, making for a quick delivery. Thank you to the team, especially the representative in customer service.

5
Date of experience: Dec 13, 2024

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Business Details

  • Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices.

  • email info@pureluxuries.com
  • language https://www.pureluxuries.com

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