Review Time
I ordered a cross-body phone bag in pink through the service. The front lacked the embossed name, and the color was a dull tan-brown instead of soft pink. There were also noticeable gaps at the top sides, making it look too boxy and stiff. I returned it.
I ordered a cross-body phone bag in pink through the service. The front didn't have the name embossed in gold, and the color was more of a dull tan-brown than a soft pink. Additionally, the top sides had noticeable gaps, making it look too boxy and stiff. I returned it.
The first bag arrived with the branding upside down. I returned it and requested a replacement, asking for a thorough check by the quality control team. The second bag arrived with a front zip that was too rough to close properly. Unfortunately, while the name suggests luxury, the product did not meet expectations.
DO NOT TRUST THIS SERVICE. I ordered a pair of shoes, but they arrived in the wrong size. Returning the item was challenging, especially due to high shipping costs from abroad. After returning the item at great expense, I received no refund. The service claims the item was never delivered despite proof from the delivery company. This is a scam, and I am considering reporting it.
I recently bought a bag in peach pink through the website and am returning it immediately. Even at a discount, it feels like a waste of money. If I had paid full price, I would have been outraged. The leather is thin and flimsy, with no way to fasten it, causing it to gape open. The finish is poor, arriving with creases and dimples. It is far from luxury.
My boyfriend gifted me a bag for my birthday, but I only used it for two weeks before being hospitalized. After starting to use it again in December, it has frayed badly. This is definitely not luxury quality, but since it was purchased over six months ago, there's nothing that can be done.
I just ordered another lovely bag. I made an error during the order process and contacted customer service, where the representative resolved my issue immediately, even late on a Friday. The bag arrived beautifully packaged the next morning, making for a quick delivery. Thank you to the team, especially the representative in customer service.
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Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices.
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