Review Time
I am extremely disappointed with my experience with Qaulity Diamonds.
Before ordering, I was clearly informed both via the company’s website and through direct communication that the diamond would arrive well within my required timeframe. This assurance proved to be incorrect.
The date the diamond was due to arrive to Quality Diamonds from their supplier, i emailed to check the progress and discovered their supplier was based in the US. Only when i followed up did they contact their US supplier, at which point it became clear that the diamond had not even been shipped yet. A few days after this, the diamond was shipped and has now been held in customs for almost a week.
For anyone working to a relatively tight turnaround (around three weeks), i would strongly discourage using Quality Diamonds. The diamonds are shipped from the US, adding customs and communication delays. Had the shipping origin and realistic delivery risks been disclosed upfront, I would not have placed the order - i was assured that it would be delivered in time.
I am traveling for 6 weeks for work which has now left me in an awkward position. The lack of transparency and proactive management fell well below what was promised and reasonably expected. Based on my experience, I would not recommend using this company.
I bought an engagement ring from a representative at a well-known jeweler, and I can honestly say, after considering various options in the area, that he was the most helpful, professional, and knowledgeable. The product quality meets the high standards expected, and the whole process was effortless. I would wholeheartedly recommend this service to anyone.
I acquired an engagement ring from a representative at a jeweler and can honestly say, after visiting many shops in the area, that he was the most helpful, professional, and informative. The product quality lived up to its reputation, and the entire process was completely smooth. I would gladly recommend this service to anyone.
I bought a trilogy ring featuring three 2-carat diamonds in a simple platinum design. What I received exceeded my expectations and was absolutely stunning. The team at the jeweler was fantastic and very supportive. They sourced the stones promptly and involved me in the design process. I will definitely return for matching earrings and a necklace. If you're seeking something special, look no further - I cannot recommend this service more highly.
Outstanding service; the representative kept me updated on delivery and confirmed receipt. The item arrived quickly and was perfect—a beautiful diamond. I highly recommend this service, and I am sure I will make another purchase in the future.
I had a very positive experience and would gladly recommend this service. The representative helped me find a diamond not listed on the website and was patient with my many requests. There was no pressure at all, and I noticed that their prices were actually lower for identical diamonds compared to other dealers. The item also arrived faster than promised by a competitor, and I am very pleased with the gem. I genuinely recommend this service for sourcing unique gems.
Exceptional service from all team members. The representative assisted with the engagement ring, providing reassurance throughout the process. Another team member helped with the wedding rings, and their service was outstanding, filled with knowledge and suggestions. They were never pushy, very understanding, and a pleasure to work with! We are excited about our choices and highly recommend this service for a seamless experience.
The representative demonstrated extensive knowledge in the diamond industry. He was very helpful and patient with my numerous questions. His recommendations and advice were invaluable for someone with limited knowledge, making me feel confident in my choices. The pricing was competitive, leading to an easy purchasing experience.
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Quality Diamonds are wholly committed to providing the very best diamond buying experience. Specialising in diamond engagement rings, diamond earrings and wedding rings, our balance of superb customer service, exquisite products and outstanding prices ensures we are one of the market leaders in the online Jewellery Industry.
Why not visit us at our offices in Hatton Garden, Milton Keynes and Birmingham's Jewellery Quarter, and we'll give you all the knowledge and advice you'll need to ensure you can buy with confidence.See more
