Review Time
It took four weeks for my order to arrive, and when it didn’t fit, I requested a refund. However, I was told that only store credit was available, despite the item being unworn with tags attached. They seem to only refund money if it’s considered an exchange, which my case was not since I had used store credit from the original purchase. I’m very dissatisfied and don’t even want to use the store credit, as I don’t wish to support them by wearing their brand.
It took four weeks for my item to arrive, and when it didn't fit, I requested a refund. They informed me that only store credit was available, even though the item was unworn with tags still attached. They seem to only refund money if it's deemed an exchange, which my case was not since I had used store credit from the original purchase. I'm very dissatisfied and have no desire to use the store credit, as I don't want to support them by wearing their brand.
I stumbled upon this review page after placing my order and felt anxious. I was going on vacation and ordered two swimsuits just over a week before leaving. I opted for expedited shipping and was obsessively tracking my order after a few days without updates. Ultimately, it arrived a day before my trip. While the shipping times were not ideal, I absolutely loved the swimsuits. They were of good quality and looked just like the photos, providing decent tummy control. I was surprised by the low ratings here. I would order again, but perhaps not if I was in a hurry.
I bought a swimsuit that was adorable and flattering, but the color faded in white patches after only a few wears (mostly worn in the pool, so it could be the chlorine). The initial customer service representative was responsive but not very helpful and didn’t uphold the product quality (they directed me to the FAQs about care and offered a 20% discount). It took several email exchanges to reach someone willing to replace the suit. The reviews for this suit indicate a similar issue, so my experience was clearly not unique.
In 2025, another online retailer falls short. A few warnings to spare someone else a headache: 1 - Misleading Shipping Times: paying for expedited shipping is pointless as they sent it DHL, which still takes over a week before transferring to USPS—good luck getting your item. 2 - Lack of Customer Service: if you want to inquire about the shipping, you’ll get the same response: "We typically respond within 4 business days.” It feels like they don’t care and hope you forget about it. 3 - Poor Communication: their fine print states that orders placed over the weekend may take up to 14 business days to process. Really? A 14-day catchall plus another week for 2-Day shipping? It’s a disappointing experience.
Processing times are absurd. I placed my order on September 30, and as of November 3, it still hasn’t shipped—over a month to put a pair of swimsuits in an envelope. My holiday is over before the items arrive. I reached out to customer service, and they offered a $20 discount, which is useless since I won’t be using the company again. I requested to cancel my order due to the delays, but they are now ignoring me. Terrible customer service—avoid this company. Also, don’t trust the reviews, as they selectively post what they want.
I would give zero stars if I could; it’s been three months with no product. I’ve contacted customer service eight times, only receiving responses with codes for 10% off my next purchase. There won’t be a next time, and I’ve filed a complaint with the Better Business Bureau. Deceptive practices.
I had a terrible experience. I placed my order on October 5, and 11 days later, it still hasn’t shipped. I would never order from this company again. Their customer service is limited to email, which takes two days to respond and is unhelpful. I’ve requested a full refund per my rights, but I’m not holding my breath.
I placed an order on September 25 and still hadn’t received tracking information three weeks later. After multiple follow-ups, I was repeatedly told my order was "packaged and prepared to ship" and that tracking would come soon. That message was sent over a week ago, and still nothing. When I tried to cancel, they said it was too late, yet the order hadn’t shipped. It’s frustrating that a U.S.-based company can’t fulfill a simple order in a reasonable timeframe or communicate clearly. I eventually received a refund for shipping, but not for the order itself, despite three requests. I wouldn’t recommend ordering unless you’re prepared to wait weeks and possibly never receive your order.
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Designer swimwear without the designer price tag! 5x stronger (and cuter) than your ordinary suit. Everything is under $95.
