Review Time
I have rented rooms from Quartos twice for long-term stays, and my overall experience has been excellent. The apartments were well-maintained, and I always received my security deposit promptly without needing to follow up.
I am sharing this based on my personal experience and would definitely recommend Quartos to others.
I am currently living in one of the accommodations managed by Quarto e Quartos in Lisbon, and my experience has been very bad. I have seen many people come and go from this accommodation, and most of them leave with negative experiences.
Recently, I personally witnessed a French student arrive at night. He paid part of the rent and tried to pay the remaining amount using his bank card, but the card did not work. It was a weekend and the bank was closed. He asked Quarto e Quartos to give him the room key and allow him to pay later, but they refused. After he requested many times, they only allowed him to stay in the living room, not in a proper room. He had to sleep in the living room for two days.
My own room is very small, and I felt sorry for him, so I gave him an extra bedsheet and pillow to help him. Quarto e Quartos did nothing to support him.
I have also seen Indian and Korean tenants leave because of bad room conditions and problems with refunds. Quarto e Quartos did not refund their money and later claimed the room was “not clean” as an excuse. The next day, new tenants moved into the same room, which shows their excuse was not honest.
They do not have a proper office that you can visit in person. I tried to visit their office, but it was not possible. They often try to take extra money and do not treat tenants fairly.
Based on my experience and what I have seen with my own eyes, I strongly recommend that students and foreigners avoid Quarto e Quartos. There are many better and more honest accommodation options in Lisbon.
I am currently living in one of the accommodations managed by Quarto e Quartos in Lisbon, and my experience has been very bad. I have seen many people come and go from this accommodation, and most of them leave with negative experiences.Recently, I personally witnessed a French student arrive at night. He paid part of the rent and tried to pay the remaining amount using his bank card, but the card did not work. It was a weekend and the bank was closed. He asked Quarto e Quartos to give him the room key and allow him to pay later, but they refused. After he requested many times, they only allowed him to stay in the living room, not in a proper room. He had to sleep in the living room for two days.My own room is very small, and I felt sorry for him, so I gave him an extra bedsheet and pillow to help him. Quarto e Quartos did nothing to support him.I have also seen Indian and Korean tenants leave because of bad room conditions and problems with refunds. Quarto e Quartos did not refund their money and later claimed the room was “not clean” as an excuse. The next day, new tenants moved into the same room, which shows their excuse was not honest.They do not have a proper office that you can visit in person. I tried to visit their office, but it was not possible. They often try to take extra money and do not treat tenants fairly.Based on my experience and what I have seen with my own eyes, I strongly recommend that students and foreigners avoid Quarto e Quartos. There are many better and more honest accommodation options in Lisbon.
Honestly did not have a bad experience with this company. I got scared by the reviews but it was really fine. I could tell that the company is trying their best to rebuild their reputation and even though the bad stories are probably true, it does not reflect the whole picture. I feel like most people only write a review when their experience was bad and they have something to complain or warn others about. I stayed in Leão II. The house was a bit old; cracks in the walls etc., but for the price and location not bad. When there was a problem it was fixed. The cleaning staff is very good and nice and my contact with the company was always nice and professional. They have some weird rules, like no trashcan in the kitchen, but overtime I learned to just live with that and also understood why they are there. Sometimes the utility bills did get higher than expected but it was fine. I also got my deposit back at the end of my stay.
I wish I could give 0 stars. If you have any respect for yourself don’t even consider staying with this rental company. Cockroach infestations, mould and horrible staff. They’ll try find a way to blame you for anything and everything. Horrible, misterable scammers. It’s clear from reading these reviews I’m not the only one to have felt this way. DONT DO IT!!!
I echo every one-star review. On top of the theft and fraud, the health conditions are insanity. Roaches in the kitchen from day one, countless ignored complaints. Bed bugs? Denied, even after someone was covered in bites. Instead of action, they tried to evict us for reporting these hazards. This isn’t just negligence—it’s a blatant disregard for human health. Avoid them at all costs. On top of each one that had this experience go to : livroreclamacoes.The goverment has to take action the more complaints are made on this website.
Dirty common parts with cockroaches and mould. I paid €500 for 5 months. A room without a window. In addition, I'm having problems with the €500 deposit. I asked by email when I will receive the deposit and they answered me calling me stupid and answering me with memes.
Easy booking through Uniplaces, the rooms correspond to their pictures and they SOMETIMES have a somewhat good price.Although there is constant and timely communication with the company, it's sometimes good but sometimes sour because of unnecessary and unexpected rudeness.Adaptation will take a while because of some weird rules like no kitchen bin for trash and crazy penalties (and some fun eviction threats) but I understand some of this is due to them wanting to keep places clean and avoid repetition of past bad experiences.All in all, my time there was fine and I got the deposit back (but it seems not all of my old flatmates did). Great locations and good seasonal prices.Cleaning was good and overall, good house conditions.I have read other reviews and it seems I wasn't unlucky.
Worst renting decision ever made. Please avoid at all costs. My partner and I booked this through spotahome so we weren’t aware of QeQs reputation. I wish I had read these reviews before going through with the booking because they are all accurate. When we first moved in there was a cockroach infestation in the common areas. We weren’t able to cook food once it got dark because all of the roaches would come out and swarm the kitchen. We emailed Quartos several times about this over a duration of months and pleaded for professional intervention which they would not provide. They tried to play down the situation even after countless photo and video evidence were provided to them. There only help was some pesticide treatments that they performed them selves, which was not sufficient in resolving the issue. We told them several times it was a health and safety concern and that we were worried the roaches would begin to spread to our rooms. They were very unhelpful and as expected the roaches began showing up in our rooms. We had to buy duct tape to cover all the holes and cracks in our rooms to try and keep them out. It was an awful experience and we would’ve moved out immediately if we had an alternative place to go. Many of the tenants in our apartment lasted one or two days and then moved out as the conditions were unlivable. They also have random people coming in and out of the house at all times so you have no real privacy or safety within the apartment as multiple people have keys and the code to the door and no warning or explanation is given for why these people are even in the house. It really wasn’t worth the mental distress and I would strongly advise to look elsewhere.
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O seu quarto em Lisboa Quarto e Quartos o seu quarto em Lisboa - Residências de Estudantes e de Jovens Profissionais.
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