Review Time
They charged me $19.50, registered me with a phone # right away, and then came back and said I don't qualify. So now they have my $19.50 for branding. They made 4 attempts at $0.00 before they collected $1.00 to verify my card, but then grabbed my $19.50, then came back with " I don't qualify. So no, I'm trying to get a refund. But I doubt that very much, because the new # branding was completed and initiated without first approving my account setup. Yikes. Tello Esim did the job without all that riga-ma-roll for less.
After four months and more than thirty emails with the support team, I am still unable to use the service. Everyone else in my organization has been approved, yet my account continues to be rejected repeatedly, with the platform claiming it is due to my website lacking proper language—despite the fact that the same website has been approved for others in my organization! Those who have been approved have to rely on WhatsApp for calls because the platform's call quality has been highly unreliable. Each time I reach out to customer support about this issue, a different agent responds with the same generic message, causing us to go in circles without any resolution for months. Additionally, I have had to pay for every rejected application. At best, the company appears to be poorly managed with terrible service; at worst, it feels like a scam.
The absolute worst software in the world. I have used OpenPhone / Quo for 2 years now. The software constantly makes us miss phone calls by not ringing, they have had major outages not allowing you to make calls or texts. Heres just a couple of the bugs we have experienced: when typing in the chat it doesnt let you type certain characters or randomly starts a phone call with the customer when typing a message. Their live chat support is all outsourced and not American. I keep sending them the bugs to fix and they never get back to me about the fixes or even if they looked at it. Their name change is horrible.
I paid $19 USD to OpenPhone (now Quo) and never received access to my account or any follow-up email. The system kept telling me to “check your inbox,” but nothing ever arrived no activation, no instructions, nothing.When I contacted support, I only got automated replies and long delays. It’s been days with no real response or resolution, even though they charged me immediately.This kind of service is unacceptable for a business platform. If you value your time and money, stay away until they fix their support and onboarding process.
Quo (OpenPhone) has been a lifesaver for our coffee shop! It's completely streamlined our phone system, making it incredibly easy to manage calls, messages, and business lines all in one place. I highly recommend Quo to anyone needing a centralized communication stack
I highly appreciate Jason's help on solving the problem of texting out. I had tried a couple times in the past weeks but my number is still pending from texting out, although all my DLC works had bee approved.I called Quo tech help and Jason showed up. No long he took and my texting out problem solved. Although I would assume there could be some internal setup problem at Quo, I was very happy that Jason solved the problem. I have no intention to complain Quo why my texting out application had been pending (who has never made some problem? Right?). On the contrary I am very grateful Jason helped me out. He's my hero ^^ I sincerely believe Jason deserve a title of best Quo employe. I hope I would received a service survey form Quo so that I may grade a 10 as a return of my appreciation. Thank you, Jason. May you have a good one.Chia
From the start I get a badg notification number 1 indicating I have 1 unread message. this is on desktop and web app. tested this also on diffrent devices and networks and deducted that it is an issue isolated to my account. I reported this to support but no one has contacted me yet to investigate. this has been buggy from the get go. there are times where messages are missing too.
Never was able to get a OTP to my Quo (OpenPhone) number. I don't know how this has such high ratings. It's overpriced AND doesn't work! More expensive than competitors. I switched to Slynumber and was instantly able to get authorization codes and use it for US banks even. Slynumber is 1/6 the cost if you get the yearly plan. Quo also has no customer service. BOO.
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