Review Time
I operate a small online business in the UK and began using a new service to manage customer payments. The onboarding process took some time, which I anticipated, but once everything was approved, payments were processed smoothly. Settlements were received within the promised timeframe, and I didn’t need to follow up on anything. The support team was courteous and provided clear answers to my questions. Overall, it has been a consistent and dependable experience.
What frustrated me the most was the increasing lack of clarity once I began. New requirements were continuously introduced, and the responsibilities were not as clear as initially stated. I received many vague responses rather than direct answers, and the resolution took significantly longer than the original timeframe promised.
I didn't rush into this decision. I took my time, reviewed the terms, and asked questions for clarity. What impressed me was the consistency throughout the process. The steps remained unchanged, communication was clear, and my settlement was finalized as promised. That level of reliability is very important to me.
What frustrated me the most was how everything became increasingly unclear after I began. New requirements were added one by one, and my responsibilities weren't as straightforward as initially explained. I encountered many vague answers instead of direct ones, and the settlement took longer than the originally agreed timeframe.
I took my time before committing to this. I carefully read the terms and asked questions to ensure I was making the right choice. What convinced me was that nothing changed midway through the process. The steps remained consistent, communication was clear, and my settlement was completed exactly as promised. That reliability is what matters most to me.
The service has proven to be very unprofessional. They claim to process payments, but this has not been the case. After paying two separate setup fees, we also have over $20,000 stuck with them. They have become unresponsive and even attempted to remove our reviews. The team is often rude, and when you do receive a response, it feels threatening. Proceed with extreme caution!
I manage a small online business in the UK and started using a payment platform to handle customer transactions. The onboarding took a bit longer than expected, but once everything was approved, payments went through smoothly. Settlements were received within the agreed timeframe, and I didn’t have to follow up. The support team was polite and clear when I had questions. Overall, it’s been a consistent and reliable experience.
This has been one of the most disappointing experiences in my career. Based on my experience, the service significantly over-promised and under-delivered. The services we expected were not ultimately provided, and the overall offering did not align with what was described during onboarding. After initial processing for a couple of weeks, communication deteriorated. We were informed of alleged chargeback issues without clear evidence or detailed reporting despite repeated requests. Communication was often unhelpful and unprofessional. Approximately $30,000 has been held for a long time, and we have been unable to get clear updates or satisfactory explanations regarding their status. This has had a significant financial impact on our business and has led to a complete loss of confidence in the service. I strongly recommend others conduct thorough due diligence and proceed with caution. I am uncertain if I will ever see my money and may pursue legal action.
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