Review Time
I recently used Rainclear Systems and had a very positive experience overall. The service was excellent, with clear and consistent communication throughout the process. Beth, in particular, stood out—she was incredibly helpful, friendly, and always kept me updated, which made everything much smoother and stress-free.
There was a small hiccup along the way, but it was handled quickly and efficiently, with no hassle at all. It’s reassuring to see a company that takes issues seriously and resolves them without delay.
Overall, I’m very satisfied with the service and would definitely recommend Rainclear Systems. Great customer support and a professional approach from start to finish.
I recently used Rainclear Systems and had a very positive experience overall. The service was excellent, with clear and consistent communication throughout the process. Beth, in particular, stood out—she was incredibly helpful, friendly, and always kept me updated, which made everything much smoother and stress-free.There was a small hiccup along the way, but it was handled quickly and efficiently, with no hassle at all. It’s reassuring to see a company that takes issues seriously and resolves them without delay.Overall, I’m very satisfied with the service and would definitely recommend Rainclear Systems. Great customer support and a professional approach from start to finish.
Rainclear Systems contacted me following my experience with a guttering system purchased from them, they were genuinely concerned and we discussed the issue, we pinpointed the problem and they assured me they would look at this area of the design and improve it. In the meantime the issue was easily fixed by my installer. Very impressive customer services, it looks a million dollars and I would buy from them again.
Communication with staff members was friendly and timely. I ordered 125mm diameter cast iron gutter brackets but received 150mm diameter brackets. When queried it became apparent that there was some ambiguity in understanding between myself and the supplier on sizing and the manner in which the brackets were being advertised. The matter was resolved in a professional manner. Thank you. 4 stars because of the problem experienced. Staff worthy of 5 stars.
We purchased a Guppa conopy and from the literature we were led to believe that there would be internal drainage in the side leg and the electrics on this model were in a terrible position. If there was a fault the whole canopy would need to be removed from the wall to replace the unit. I reported my issues to George the rep and he said it would cost £150 to return it. George also said that he would e mail me an alternative price but we have had to make modifications to the unit to rectify these major design faults
One of the worst customer experiences we have ever had.Order 00025166 (placed 30 November) was mishandled from start to finish: three failed delivery promises, incomplete shipments on 2 and 3 December, and then false "guaranteed" delivery dates on 5 and 6 December - none of which happened. Not a single proactive update, no explanation, no accountability.Because of RainClear's misinformation, we wasted paid labour and a booked plumber on multiple days, resulting in hundreds of pounds in losses and serious project delays.This level of unreliability and lack of professionalism is unacceptable. We will not be using this company again and strongly advise others to avoid relying on their "next day delivery" claims.
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Rainclear, one of the UK’s first stockists of metal rainwater products.
We’re probably the friendliest, most responsive and best-stocked specialist of metal roofline, rainwater, drainage and architectural ranges.
Don’t take our word for it! Give us a call and see for yourself.
Ask us for free material samples, or tell us about your project and we’ll give you an itemised, budget-friendly breakdown of exactly what you’ll need.
Since our foundation in 2005, we’ve poured over 30+ years of experience working with cast iron, aluminium, copper, zinc and steel, consulting closely with clients to make best-fit material and installation recommendations that bring lasting project mileage.See more
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