Review Time
The pump is too too expensive for what they offer, quality is quite poor and if you want to fix the pump on the floor isn't any support you have to improvise, the lid and the clips are very weak, the inner water joints is very weak too, plastic of the basin pump it is very soft, in one word the pump is CR@P for almost £800
I value the human support team a lot, but the new chatbot is quite frustrating. I've bought several appliances and always got thoughtful help over the phone, which has saved me on brands and specifications. However, today, while looking for a replacement for a submersible pump, the chatbot was completely unhelpful. This wasted my time and marred my shopping experience. I might as well shop elsewhere. It's disappointing. Update after response: The situation improved when a human representative joined the chat and resolved my issue, but I had already spent 20 minutes being asked for my email by the chatbot. I wish the entire chat had been included, as my main concern was the contrast between the excellent human support and the ineffective chatbot. I prefer more human interaction.
I love the human support team but find the new chatbot frustrating. I've purchased several appliances and always received great help over the phone, saving me money. Today, I tried to get a replacement for a submersible pump and the chatbot was unhelpful, wasting my time and ruining my shopping experience. I might as well shop elsewhere. Disappointing. Update: Once a human joined the chat, the issue was resolved, but I had already wasted 20 minutes with the chatbot. It would have been better if the entire conversation was shared, as my main issue was the contrast between the helpful humans and the ineffective chatbot. I prefer more human interaction.
Understanding plumbing can be challenging, especially when communicating with someone on the other end. There are many pumps available that can replace what you have. If you know what you're doing and choose the right product, that’s key. If your plumber lacks knowledge, selecting the right item becomes difficult. I am confident in my choices and satisfied with the service. 10/10. 👍
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