Review Time
When I found the Rascal Babies website I thought it seemed a great idea. Reusing buggies to raise money for charity; it's good for the environment, good for the charity, and saves money at the same time...I bought an Ocarro Pram & Pushchair. First it took 20 days for the buggy to be dispatched. I contacted Rebecca after about a week to see what was happening; she was very friendly, said there was a delay as they had been very busy and that I could have a refund if I wanted. Instead I opted to wait.I wasn't expecting the buggy to be in perfect condition and was more than prepared for some wear and tear. When I opened the parcel there was some dirt on the frame - meh, I thought, maybe they missed a bit. However, one of the clips on the handle didn't work so it slid in and out on one side, the brake only operated on one wheel, instead of both rear ones as it should and when I went to push it I found the two front wheels flopped from side to side - they clearly didn't have and bearings in any more (there are utube videos showing this problem and how to fix it). The thing was simply not safe to use and in no way lived up to the websites promise of 'refurbished to an extremely high standard'. I was so dissapointed I didn't even open the package with the bassinet.I contacted Rebecca again and to her credit she offered to take it back but said the damage must have occured in the post. When I pointed out that it would be very hard to wear out bearings in the post she claimed that they must have shattered after being mishandled. It would take tonnes of force to shatter bearings, yet there had been no damage to the packaging - spooky...She did organise for the buggy to be picked up, which was great. However, three weeks after the buggy had been picked up there was no refund and my emails had been ignored. In the end I was forced to write a letter before action threatening to take her to small claims, after which I recieved a full refund but no email or apology for the delay.In summary the whole thing was a massive waste of my time and energy at a time when I had much more important things to be dealing with. Maybe my experience was a one off but I wouldn't risk dealing with her again.Also, I tried looking up both rascal babies and Rebecca on the register of charities and found nothing. It's possible they are not registered if they make less than £5000 per year but there is worrying little transparancy about how much of the money actually goes to Parkinsons UK. The website makes it seem like all of it but my experiences have made me somewhat skeptical about the charity aspect of the operation.PS For those others who have reported being charged 'restocking fees', you should know that these can only be charged if the value of the goods has been reduced by excessive handling (you are allowed to remove packaging to inspect the goods). In this case it's hard to see how any one could significantly reduce the value of a used buggy by handling it! And no, it doesn't matter what it says in the terms and conditions, the law (Consumer Contracts Regulations 2013) always takes precidence.
Item not as advertised.The picture was (supposedly) of a pink and purple Bebecar lp-Op Travel System Prive Glamour - Rascal Babies,feel free to google it (Images) it's there for all too see.What she sent me was a lp-Op Evolution special edition ( 2010 model ) that is .....wait for it... Brown and cream/light mustard! Imagine my joy what a sight to behold...not!!.No where in the discription did it mention being brown and cream,I certainly would not have purchased it in that colour. It is most certainly not a Prive Glamour.The picture used was not in fact a Prive Glamour either but a Ip Op Evolution off a Russian site!.I was sceptical about ordering but there are on here and google good reviews so crossed my fingers and ordered.The pram is that ancient Methuselah could have been pushed around in it.Was it clean.. yes,that's about the only good thing to say about it.The cover for the pram was not included ( didn't mention that either on the discription!)Part of it's still not arrived,namely the seat for the puschair and the car seat after 14 working days so don't expect your's to come in the allotted 7/10 working days delivery as stated on the website.Will I send it back no,by the time she takes her laughable 20% restocking fee ( restocking back in the garage as the premises address is a housing estate and ofc putting it back up on the website and face book which all told could take at a snails pace 15 mins) and pay another £20 postage I'll be out of pocket nrly £70 basically half of what I paid.If it seems to good to be true then it most definitely is in this case.Caveat emptor!I will also say that in no way was I expecting it to be in such good condition as the picture I knew it was second hand,what I did expect was it to be all there ,in a good condition and the colour it was advertised at.I also think she purposely tries to con people by putting pictures off the internet and not of the actual item.I would imagine she has scammed many people with this as most like me won't send it back because of the money they will loose,she is taking advantage of people who do not have alot of money hence the prices and people who cannot afford to loose money.Update! Worst than I first thought! although very dissapointed with the colour and condition it was only to throw in the car with the grand daughter when we take the dogs for a walk,so was just prepared to suck it up and get on with it.The car seat and pushchair seat did arrive,the foot rest missing from the bottom of pushchair,leatherett cover ingrained with dirt.When we had everything tried to put it together,the chassis went up but everything is seized up and would only go back down with brute force.Foot brake needs the legs muscles of a sumo wrestler to get on and off also seized up.The release button for the carry cot is hit and miss to work.Whoever does the servicing needs a" how too for dummies" book to help them.It's only fit for the rubbish,I won't be sending it back for her to resell to someone else I would be worried someones baby or young child could be hurt.It's mind blowing someone can actually sell somthing like this for people to put their most treasured baby in.Also reading someone else review after mine seems part of the scam is to send out faulty goods then when you send it back blame you and refuse to refund,very clever then she can just carry on reselling faulty items get them returned and refuse refund absolute money maker!
So happy with my purchase of a Cosatto 2 in 1 pram. It's a refurbished item, but aside from a few scratches on the frame, it is spotless. The covers have been washed and smell beautiful. My grandaughter has already been in it and loves it!!
I am absolutely over the moon with my purchase from Rascal Babies. It it honestly beautiful. The order process was simple and delivery was so quick. The whole experience has been amazing, and the condition of our pram is just unreal for the price.I will definitely recommend this company to friends and family. Thank you so much!
I had paid £104 for what I thought was a refurb and a new handle cover. They weren’t able to do the handle bar cover which was understandable but they didn’t offer a refund for what I paid to be fixed. Apparently it’s all the same price even if they do half the work. I have proof of emails.I would have happily paid courier cost to take it somewhere else. Very rude and not pleasant. All could have been resolved by a friendly call instead swearing at my partner.Very upset and stressed which I do not need when I’m currently 31 weeks pregnant and wanted to get everything sorted including the pushchair before baby is born.
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Rascal Babies prides itself on restoring and selling used pushchairs and prams, and other baby equipment, that have been refurbished to the highest standards.Our online store sells an extensive range of preloved baby equipment including car seats, toys, nursery equipment, and loads more.Since Rascal Babies was founded in 2009, we have sold thousands of children’s toys, products, and used prams to loads of happy parents and smiley toddlers.See more
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