Review Time
Totally unacceptable response from customer service when I contacted them about a broken pram handle when I unfolded the silver cross pram from the boot today to take 25 months old daughter for a walk, and she's only two stone. This item was obviously very old and not designed to last. We have not even had it two weeks. They blamed us and are not refunding. Don't waste your money on this poorly run second hand store Any decent shop would have seen how long we had had the item and seen that it was due to its age. You can do all checks, but until it's being used, folded down, folded back up again and again, you cannot judge how old and used an item is. Would never buy from them again.
Great item and I’m more than happy to do my bit to help Parkinson’s U.K. obviously the item is used and I’m ok with that as I’m the kind of person that doesn’t like to see things thrown away when they are perfectly re usable , so doing a bit for the planet too. Would have given 5 stars only I felt the postage was a bit on the pricy side. But overall I’m happy with the purchase.
Mouldy pram was delivered to me, after complaining she put all the blame on me saying I put the pram in damp condition, where as the pram was in my TV lounge. Then she tried to play (return within 14 days) card on me where I logged a complaint within 14 days and she didn't reply to any of my emails until it is over her return policy which was 14 days when I whatsapp her.She refused to refund completely and said I should wash the pram with non-bio and vinegar!!! ARE YOU SERIOUS!! I'm not going to put my newborn into this mouldy pram!! She even told me that I've to pay 20% for cleaning as somehow it was my fault that the pram she delivered to me was covered in mould!.I'm at £40 loss because I had to pay for shipping both side! And now she is going to clean it and send it to someone else to scam them in the name of charity.The person I'm talking about it Rebecca, think she is a owner.
The pram was only superficially cleaned, if not only sprayed with some type of refresher. There was mold underneath the fabric and the foot rest was cracked. The handle smelled bad. I do not believe they inspect their items at all and I would never order from them again. I did receive my refund but it was still a waste of money paying for postage and then the return. With an item of such an unacceptable condition I believe all of my expenses should have been refunded. I can't believe they even sent it in such a state.
We ordered an iCandy Lime pushchair and it has arrived in such a lovely condition considering it's second hand / refurbished. The material is spotless, all exceptionally clean and looks new!! The frame is also immaculately clean with only a few minor little marks or scrapes which is to be expected. The only reason I didn't give this 5 stars was because I didn't like having to wait 7-10 working days for it but we have it now and it's fantastic. Thankyou Rascal Babies.
Although there was a slight delay in receiving my order I am delighted 🤩 All the items are in fantastic condition.I had a quick response to my email/txt informing me that rascal babies had received a lot of orders and were running a little behind due to Easter break . Definitely recommend and use again .
I was so impressed by the pram/stroller by bugaboo in near perfect condition. It arrived looking almost new and smelt fresh. The car seat also was excellent and baby bath too. Well done for offering this as it is a great way to recycle and use excellent products for those on a budget.
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Rascal Babies prides itself on restoring and selling used pushchairs and prams, and other baby equipment, that have been refurbished to the highest standards.Our online store sells an extensive range of preloved baby equipment including car seats, toys, nursery equipment, and loads more.Since Rascal Babies was founded in 2009, we have sold thousands of children’s toys, products, and used prams to loads of happy parents and smiley toddlers.See more
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