Review Time
A quick glance at their terms and conditions reveals that they've transformed a "Mystery Box" scam into a more polished version. The company is even referred to as "Box of Heat LTD". They've shifted from offering random products to merely providing access to a website listing those products. I had full access to their app for three months through a promotional code, allowing me to see available items and their compliance documents. I recommend staying away.
After reading the terms and conditions, it's evident that this is just a revamped version of a "Mystery Box" scam. The company is referred to as "Box of Heat LTD". They have transitioned from selling boxes of junk to providing access to a website listing the junk. I had full access through a 3-month promotional code, where I could see items for sale and their compliance documents. Avoid this service.
It's been three months since I ordered a package with three items. One item arrived a week later, but the other two are still missing. The responses from the service are just automated replies, and no real help has been offered. I'm still paying 10 euros a month because I want my package. This feels like a scam.
I love the products and have been a loyal customer for many months. However, my recent experience has made the service unusable, and customer support is unreachable. For the last two months, I've been unable to complete a checkout or make new purchases. I've contacted customer support over four times, but I've received no acknowledgment or response. Meanwhile, I'm still being charged the monthly membership fee for a service that isn't being delivered.
I bought a dressing gown and two pairs of trainers in one order. The dressing gown arrived quickly but needs to be returned due to sizing issues (the returns process is manual, as they don’t have an automated system). However, the trainers are stuck in customs. They were sent from outside the country, which wasn’t mentioned during purchase. The package is currently in Philadelphia with unpaid customs fees due to incorrect invoices from the seller. This information was not disclosed in any part of the app or order details. I will be resolving this via email or refusing delivery and contacting my credit card company regarding this misleading sale.
I always find amazing deals here. I get the best bargains, and most of the time, my orders arrive the next day! I can't recommend it enough to my friends who love online shopping. There are always great brands and fantastic prices, making it a pleasure to shop on this app. I'm excited to see what new brands will be added!
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