Review Time
RateGenius (Autopay) will respond to you quickly and call you to attempt a deal. The bad thing is hey'll run your credit and tell you the posted offer isn't available in your area, regardless of your credit score (mine was over 800). They'll then send you an e-mail claiming you declined their offer although they never made an offer...total scam.
Applied in the evening. During the application process it was sent to AUTOPAY, assuming one of their lenders. Which ironically I had received a pre-qualify letter from. The NEXT DAY I received 50 SPAM CALLS with no messages, & an email stating they needed $3200.00 to refi my auto loan. I AM REFINANCING NOT BUYING. Stay Away from the shenanigans.
Horrible customer service hung up on me. Lied about pre-approval and did not even have the correct information in the system for the vehicle they ran however they ran my credit. I will also be reporting them to the BBB.
Got a letter in the mail saying I was pre-approved for refinancing. Would be $180 less a month than my current loan. Submitted my info online and they come back and said I would have to put a down payment of $5,990!!! who has that kind of money just laying around, I know I don't! NO THANK YOU I WILL KEEP MY CURRENT LOAN! Also yes I know just because you're "pre-approved" doesn't mean you will be approved but $5,990 that's RIDICULOUS
just nowNEWWas told via text message on monday that my app was approved and to call my loan specialist kaitlyn mcgree. Now today is Wednesday and my loan specialist has not return any of my 4 messages or 3 text messages. I will be using a different platform for my refinance thanks for the hard inquiry for nothing!
I’m only giving them 1 star because 0 is not an option. We recently sent in all of our information to this lender and we’re all set up to refinance our truck. After everything was sent, we received no more information about our vehicle. Dennis Ortiz did all of our paperwork, and we never heard from him again. Over a month of trying to get ahold of him, or anymore and no one returned our calls. Absolutely the WORST customer service and company I have ever dealt with. If you’re looking for a place with no help, no way to get in contact with anyone, and a complete waste of your time, this is the place. If you’re trying to save money… I would look elsewhere.
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Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.
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