Review Time
Rauva over promises and under delivers. When I had the first meeting they said it was all about saving us time, All the taxes and so would be directly transferred so we didn’t have to waste time. Two years later, that still doesn’t happen, and the French bank they use seems to have issues with the frequent transfer for the Social Security I’ve set. They were responsible to create my company and created two companies instead, took forever to effectively cancel one of them. They have changed the team of accountants recently with no further introduction. The first one was reasonable, this second one’s communication is very poor. At the moment I have my account suspended because of a clients transfer just after I invoiced said client. No phone number or no one to reach for, in a day when I particularly needed my account active to pay for deliveries I’m expecting to arrive any minute. It’s almost a DIY accounting service, you upload your expenses receipt and match with the expense and classify them. When it’s time to pay for IVA, they’ll let you know how much. I’m seriously considering just changing to a “conventional” accounting service, that won’t charge me more and will be available to help me when I need instead of leaving to speak to a bot God knows till when…
The concept is great, the execution is terrible. Rauvas sole purpose is to make small business owners lives easier and for me this was the exact opposite result.
The app is buggy and has many flaws.
The company itself is so disorganised, customer service is beyond awful.
Rauva even gave us false information which has now resulted in a $hitstorm of problems.
Do not use this company.
Initially I thought Rauva was exactly what I needed. 1 year in I so regret having set up my company with them and having used the app.
Just some of the issues with the app:
- for months we couldn’t issue invoices to clients due to a bug (terrible!)
- for weeks I wasn’t able to access my accounting module at all
- now it turns out that travelling abroad fully blocks access on the desktop app
The amount of time I have spent troubleshooting with support… and new problems keep coming up and increasing
The accounting quality was horrific and their „advice“ (changing every month btw) nearly costs me tens of thousands of euros if I wouldn’t have gotten an external tax attorney to check it.
Be careful! Each meeting the accountants were contradicting themselves and came unprepared and like they don’t even know what I am doing.
When I looked into adding PR consulting to my marketing services they said „yeah if you are adding a new line of service for a different target group you need to start another second company.“ that is BS and the confidence with which it’s delivered is dangerous!
This caused me SO much stress and agitation. They might do basic accounting but they will not give you proper tax advisory from an attorney or even recommend that as an add-on service.
The accountants are not informed how to reduce your taxes and it’s actually illegal for them to give you tax advice (you need a tax attorney for that).
You might pay less for the accounting short-term but you will likely pay 5x long-term.
I now have to pay a proper accounting firm to review all the work done by the various accounting firms at Rauva because I do not trust it at all.
If their accounting is even 30% as unreliable and messy as their „consultations“ and app - I dread the corrections / reviews from the Portuguese government (which only happen 4 years after)
I really wish this would work but after a year of stress and no visible improvements I have switched accountants and now will have to switch banks as well
I am glad though that finally the reviews are reflecting my experience and crowding out the fake reviews that led me into this mess!
P.S. after a complaint I was moved to Census accounting and overall they are better than the other Rauva accountants but I still would not risk continuing with this
I run a Portuguese startup and cannot pay my payroll taxes through Rauva's system. Their international IBAN doesn't work with the Portuguese tax authority's payment system.When I contacted support, they suggested alternative payment methods. I tried them - they didn't work.THE RESULT: I'm now receiving fines from Autoridade Tributária because my payroll taxes remain unpaid. These fines are accumulating while Rauva remains unresponsive.SUPPORT RESPONSE: I've been waiting approximately one month for a meaningful response to this critical issue. Multiple messages sent. No solution provided.THE CORE ISSUE: A Portuguese business banking provider that cannot facilitate payroll tax payments is fundamentally broken. Meeting payroll obligations is legally required, and Rauva's system makes this impossible.If you're considering Rauva for your Portuguese business and plan to have employees, be aware you may not be able to pay your payroll taxes through their system, and their support may not help when problems arise.
I was so excited to find such a cool Portuguese startup. After reading a couple of positive reviews and seeing the rating, I went to register... Guys, your service doesn't work at all during the registration process, and the logic is flawed!1. You say you'll register a company, but you ask for the name of the registered company! Have you tried to think outside the box?2. Okay, I want to register as a freelancer, but I get an error saying I'm already registered, but nothing works and it asks for Complete Setup. But I can't because my NIF is supposedly already registered. So what?!3. I contacted support, but they told me you don't offer any services yet! What services? Company registration or everything?It feels like your startup is failed!
I made this Trustpilot account just to give them a 1-star. It started good, 18 months ago, but as time passed they just got worse and worse. From incompetent accountants to suddenly changing payment structure an starting to charge more. And their app is bugging all the time. It's absolutely crazy that this can be a legit banking company. And as many of the negative reviews say, the good reviews are most likely fake
Initially I thought Rauva was exactly what I needed. 1 year in I so regret having set up my company with them and having used the app.Just some of the issues with the app:- for months we couldn’t issue invoices to clients due to a bug (terrible!)- for weeks I wasn’t able to access my accounting module at all- now it turns out that travelling abroad fully blocks access on the desktop app The amount of time I have spent troubleshooting with support… and new problems keep coming up and increasing The accounting quality was horrific and their „advice“ (changing every month btw) nearly costs me tens of thousands of euros if I wouldn’t have gotten an external tax attorney to check it. Be careful! Each meeting the accountants were contradicting themselves and came unprepared and like they don’t even know what I am doing. When I looked into adding PR consulting to my marketing services they said „yeah if you are adding a new line of service for a different target group you need to start another second company.“ that is BS and the confidence with which it’s delivered is dangerous!This caused me SO much stress and agitation. They might do basic accounting but they will not give you proper tax advisory from an attorney or even recommend that as an add-on service.The accountants are not informed how to reduce your taxes and it’s actually illegal for them to give you tax advice (you need a tax attorney for that). You might pay less for the accounting short-term but you will likely pay 5x long-term.I now have to pay a proper accounting firm to review all the work done by the various accounting firms at Rauva because I do not trust it at all.If their accounting is even 30% as unreliable and messy as their „consultations“ and app - I dread the corrections / reviews from the Portuguese government (which only happen 4 years after) I really wish this would work but after a year of stress and no visible improvements I have switched accountants and now will have to switch banks as wellI am glad though that finally the reviews are reflecting my experience and crowding out the fake reviews that led me into this mess!P.S. after a complaint I was moved to Census accounting and overall they are better than the other Rauva accountants but I still would not risk continuing with this
I’m at a loss for where to begin. They made many promises and set high expectations but everything fell apart on the date I paid for company registration and their services. The only service that works in Rauva is their charging service which directly debits your account. Even after terminating all the services I still received invoices by email.Instead of helping, they drag you down with endless problems.Avoid at all costs.
Our experience was deeply disappointing from start to finish. From company name needing to be changed, to the virtual address provided being incorrect, our case was abruptly dropped midway through the process without explanation or any opportunity for resolution.Furthermore, we were charged excessively to correct errors that were entirely of their own making. These costs escalated quickly, as mistakes seemed to be a recurring theme throughout the engagement. Based on our experience, I would strongly advise others to proceed with caution or not at all.
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Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities.
Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.See more
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