Review Time
The product received is a fake ripoff of the original one, while the website calls the lamp by the same name and provides the tech specs and documents of the original one. Arrived broken with one led not working and - incredible to say - all the led lamps in this badly copied chandelier are fixed - you cannot remove them and change them with a normal bulb, so that if a led breaks, you have to throw the whole $600 chandelier, not to consider the holes on the ceiling you had to make to mount the whole thing. Customer care is unresponsive, and the only thing they did was tell me to find an electrician to repair the missing led.
This chandelier is gorgeous and a great value. However, the installation instructions were confusing, and it was missing some screws initially, which added to the difficulty. Fortunately, the vendor was supportive. The final result is fantastic!
Assembling and installing this fixture was a breeze. It perfectly captures the mid-century modern style I was seeking, all without the exorbitant price tag. Out of the hundreds of fixtures my husband and I considered, this one was the clear winner.
I ordered a floor lamp from them and I regretted that I didn’t do my research first. I thought they will ship from California but instead they shipped from China and it took a while the first time. Then they told me it got lost so they send another one. By the time I received it’s one month later. The lamp is fine. It however looks cheaper in person so i decided I want to return. I also thought it was missing one accessory which later was found. But I’ve already made up my mind because it didn’t go well with my room.The return process is super painful. I emailed their CS told them i want to return. They however kept asking me to take photos of the lamp because they’re sure they pack everything. I had to repeat myself hundreds of times that I do not wish to keep the lamp because it simply didn’t work for me. But this CS just ignored everything I said and insisted that because they packed everything therefore I should keep the lamp. They said if I want to return I have to pay the shipping which didn’t say in their return policy on the website. It clearly stated that if you’re eligible for a return (which I am because I contacted them right away so it’s still in the 30 day return window) they will bear all the cost and I will get 100% refund.At this point they are still repeating the same words of how they shipped everything and not getting my point that I just don’t want the lamp anymore. Like have you not ever been a customer? You order something online and when you see it in person you don’t like it and want to return. What’s so hard to understand?
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