Review Time
Absolute joke!! I don’t like to complain but I got to my bus stop on time this morning. (Route 6, buckland Road junction) yet the bus was 20 mins late!! And no other other transport was available at 6am!! I have now missed my train and going to be late for work. And have to pay for another train ticket. People like me rely on these routes!! Fuxking joke
I got my pass recharge two days back and when I popped in the bus the pass was not working I told the bus driver I recharge the pass two days back and I have the proof but the bus driver dint listed to me he said you have to purchase a ticket. So I purchased a single ticket when still yhe pass shows its ready to use .very disappointing customer service. 😑 its.been 8 years I have been using the bus pass.
I got my pass recharge two days back and when I popped in the bus the pass was not working I told the bus driver I recharge the pass two days back and I have the proof but the bus driver dint listed to me he said you have to purchase a ticket. So I purchased a single ticket when still yhe pass shows its ready to use .very disappointing customer service. 😑 its.been 8 years I have been using the bus pass.
My family including a baby in a buggy walked 1mile+ to 702 Ditton Park bus stop this morning to catch 702 to meet family in Kensington High street.We got to the bus stop in good time.702 was coming but sign said SORRY BUS FULL...The driver didn't stop & made a hand signal to suggest we wait for the next bus...What does that even mean? Wait for another bus coming soon?Or what for the next bus, 1 hour later?What might have been nice is the driver stop & advice us of what was going on,then we can decide what to do.Previous people waiting at the bus stop told us that was the 2nd full bus to pass..We were so cinfused & angry about what we should do...wait for the next bus? What a lottery.We did wait another hour for the next bus...SAME THING!! So 3 full buses & all of us idiots waiting for a bus that was MAYBE going to let us board.In the end, we contacted our family to say we were going back home.What a lot of disappointment which partly could have been avoided if your website added some useful words like, 702 buses tend to be extremely full at this time of year so do consider avoiding bus in case of disappointment...There is NOBODY we could contact to ask the simple question of how likely was it that an emptier bus would come along or was it worth is waiting.All we coukd see was messages that Reading busses are operating a full & reliable service!There was nothing indicating red flags or to help us make a decision to avoid this time of year.Literally everyone at the bus stop was repeating the words about Broken Britain..I would like to speak to someone from Reading Buses about this matter.I have been a very loyal user but feel nervous now & quite put off using the bus as i never want to waste time like that ever again.You have an app & website.Let us COMMUNICATE with real people on it & make sure your updates appear on your app.It's not a reliable service is it, if countless buses are full & we are guessing about when we might be able to board..Very poor
Sent this & waiting for a reply I was travelling down Kentwood Hill in Tilehurst earlier & the number 18 was coming up on the other side travelling at a high speed, I had right of way as the parked cars were on the buses side. He proceeded to head towards me & I had no option but to mount the kerb/pavement just to avoid him crashing into me which was also near walls of people’s houses, I beeped & the driver wouldn’t even look at me, the time was 13.52.It was a very scary unnecessary experience which could of resulted in a serious accident & potential injuries, it has made me so upset & I couldn’t carry on with my journey I had to go home, I had a 3 year old child in the back & the thought of what could of happened it very frightening.I am absolutely disgusted with this, I do hope he will be spoken to, I am trying to retrieve my dash cam footage but as I had to act so quick & mount the kerb im not sure if the event was captured, if it has been then I may also report this to the Police.Thankfully no one was walking on the pavement.
Had a lovely chat with the 33 bus driver on the morning of friday the 28th of november between 5:50 and 6:12 am if i remember correctly her name was rebeca(im not sure as i am dyslexic and a little bit deaf) she was super sweet and made my day!!
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