Review Time
Customs fee was not disclosed at checkout and I discovered the fee that was over 39% of the total cost of my order when the item was delivered to me. The company does not cover any of the hidden customs fee when it is returned either.
I’ve been ordering Reina Olga bikinis for years (since year 1 of the brand) and always been in love! The quality is so good I still use the bikinis that I bought years ago. Prints and colours are timeless, love it. Ordered some new pieces from the latest collection in animal prints and I can’t wait to wear them! Perfect cut with support in all the right places! My order arrived very quick and service is super kind. Thank you Guia you’re a star!
the bikinis are absolutely great. i never trust size charts so i got in touch with customer care and they were so sweet and helpful!i was slapped with import fees, but i was ready for it as i read the terms and conditions prior to purchasing.i asked the team if there is any way around the import fees to the US and they said they are planning on opening a warehouse in the US from the summer, so i'll definitely be ordering more as soon as that happens!!!
Take care when ordering from this brand — the operational execution is a complete nightmare.First, although this is a Swiss brand with a Swiss corporate address, they don’t mention during the order process that products are not shipped from Switzerland. As a result, customers from the brand’s own home country (ironically!) have to pay customs and duties, which are not clearly indicated at checkout. This is legally questionable in Switzerland.Second, I initiated a return — and that’s when the real problems began. My return parcel got stuck at the border. Even though the authorities had already informed the company about the issue, they only started handling the customs declaration after I followed up myself.Later, I was told that the refund had been processed to my original payment method, but no money ever arrived. My bank confirmed that the refund was never booked. In such cases, the sender (Reina Olga) must contact their bank and initiate an investigation, but despite my repeated requests, I’ve received no feedback and still haven’t gotten my money back.My return parcel was sent on September 2nd, so I’ve been dealing with this back-and-forth for more than a month now.Seriously — I will never order from this brand again. The products may look cute at first, but the quality is poor, and everything quickly becomes messy and worn.
Disappointed by the Poor Quality of Jinny Scrunch SwimwearI own four swimsuits from the Jinny Scrunch line by Reina Olga.i, and unfortunately, three of them were damaged after only a few uses — despite being treated with extreme care. One of them had to be replaced just two days after purchase and a single wear, which already raised concerns. For the other two damaged swimsuits, I was only offered a 40% discount on a new purchase.Given the high price of these items, I expected much better quality and customer service. Swimsuits should not deteriorate this quickly, especially when properly maintained. I believe that full replacements — not partial discounts — are the appropriate response in this situation.Very disappointing experience overall.
Absolutely amazing. I’m truly impressed with the their quality and style! If you like Hunza G crinkle swimwear, you will absolutely love Reina Olga, with much softer, almost like butter fabric, sexy silhouette and beautiful colours. Bought my first swimsuit few years ago and keep adding. Their new silk dress is pure style and chic and crinkle mini skirt is the piece everyone is asking about. Highly recommend to everyone. Just be aware of light coloured fabrics- they are a bit sheer when wet, but you are absolutely safe with darker colours. Also need to mention their customer service- they are true professionals, who reply to your email in hours ( not days or even weeks) and deal with your issues so efficiently and professionally that you can’t believe your luck! I had problem with FedEx delivery and they’ve sorted everything with no stress!!!Well done and big thank you to Alexandra!
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