Review Time
I've used Relay twice, both times because a buyer selected them on Vinted, they were not my own choice.
My first parcel arrived damaged, annoying but these things happen.
My second parcel was opened, the box inside, which was wrapped in multiple layers of bubble wrap, was removed and the iPhone inside the box, stolen. The box was then put back in the package and delivered to my buyer.
Appalling service, dreadful for me and my item buyers, I sadly had to award a star but would have preferred not to. My advice? Don't use Relay for any deliveries.
I've used Relay twice, both times because a buyer selected them on Vinted, they were not my own choice. My first parcel arrived damaged, annoying but these things happen. My second parcel was opened, the box inside, which was wrapped in multiple layers of bubble wrap, was removed and the iPhone inside the box, stolen. The box was then put back in the package and delivered to my buyer. Appalling service, dreadful for me and my item buyers, I sadly had to award a star but would have preferred not to. My advice? Don't use Relay for any deliveries.
I ordered a parcel from temu and Relay were the delivery company I received updates my parcel was on its way and that it had been delivered along with pictures of delivery..parcel was not there..lucky the delivery was at my works and we checked the cctv. The driver opened his car door put the parcel on the floor took the picture picked the parcel back up put it back in his car and drove off..disgusting thief and no doubt this is happening a lot I emailed them with a copy of the cctv and not had a reply this was a week ago..I have emailed 3 times..disgusting thought evri were bad but this is disgraceful
Every time my parcels are delivered opened. It's intentional, because you can see where a sharp object to has been used to damage thd parcel. The cut is in a straight line, not a rip but an intentional cut. This is an invasion of my privacy as a customer and I am fed up with this rubbish service.
My experience with Relay Technologies has been unacceptable and financially harmful.I worked consistently and in good faith on the platform, often waiting over 3 hours for jobs, having accepted jobs disappear, and receiving no compensation for wasted time or cancelled allocations. Despite continuing to meet expectations and remain available, the system repeatedly failed to provide stable work.My account was then deleted/suspended without proper explanation — and I have been left with approximately £100 in earned payments unpaid.Support has been a complete dead end. Live chat refuses to deal with the issue and keeps redirecting me to different email addresses. Each contact point sends you somewhere else. Conversations go in circles with no resolution, no accountability, and no urgency — even after I explained that this situation left me without electricity and heating and that I have health conditions affected by cold and stress.This is not just poor service — withholding payment for completed work raises serious legal concerns. Under UK law, failure to pay earned funds may constitute breach of contract and unlawful deduction of earnings. Companies cannot simply retain money that has been contractually earned while cutting off account access and support.Key issues: • Completed work not paid • Account removed without transparent justification • Jobs disappearing after acceptance • Hours spent waiting with zero compensation • No effective support channel • Repeated email redirection instead of answers • No clear dispute or appeals process provided • Financial hardship ignored after being clearly explainedWorkers deserve transparency, fair treatment, and timely payment — not silence and runaround tactics when money is owed.I am now escalating this through formal complaints and payment recovery channels.Avoid if you expect reliability, fair pay handling, or real support when something goes wrong.All I wanted to do is provide for my kids Ramadan is coming so I really wanted to get closer to God but working for this company is like bring me closer to the devil I can only tell you my experience in hopes that no one goes through this … so if you going to start with I would look for another company like Just EatWhy some couriers prefer it: • Flexible work where you choose delivery zones and schedules to match your availability. Payments are sent weekly directly to your bank account. No complex on-demand job allocation system — you set availability and the app gives you runs. DeliverooOften reported higher on-average earnings — many drivers cite around £14–£15 per hour in busy UK markets, especially in London. Uber Eats Very flexible — you switch on the app and work when you want. • Tips go entirely to you — which can boost earnings. • Multi-app friendly (you can work Uber Eats alongside Just Eat or Deliveroo). Amazon FlexAmazon Flex WarehouseAddress: Farington, Leyland, United KingdomPhone: +44 7535 088218 • Drivers deliver packages in scheduled time blocks and often report £14-£18+ per hour potential. GophrGophr Limited Same-day courier service with pay per job. Drivers choose jobs they want to accept.Just EatPer delivery★★★★Average £9-£12/h (varies) WeeklyDeliverooPer drop + bonuses★★★★~£14-£15/h in busy markets WeeklyUber EatsPer delivery + tips★★★★★£8-£13+/h WeeklyAmazon FlexPer block★★★£14-£18+ potential Weekly direct depositGophrPer job★★★★Variable by job density WeeklyRelay is poor and shouldn’t be running no more and this comes from customers and couriers to even the pitstop owners This company is not one to help people
Twice now had one parcel delivered to the wrong address. Second time at 9 at night they did not knock at the door just put the parcelIn front of my door and took a photo when I went to get the parcel it was not there. They have had lots of complaints in my area with similar problems This company are useless and I wish temu whoI bought the items from would not use them !
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