renaissancejewel.com

3.7
3.7 Based on 18 reviews

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Average Rating

3.7

/
5

18 Reviews

5 Star
72%
4 Star
6%
3 Star
3%
2 Star
0%
1 Star
19%

Filtered Reviews

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Review Time

Mehitable Scott
Delighted with my custom ring

I received a custom blue heart diamond ring as a gift and couldn't be happier with the purchase.

5
Date of experience: Dec 10, 2025
Outstanding customer service

They are exceptional. I had an issue with my order, reached out to them, and it was resolved at no cost. I will definitely do business with them again, and their products are of high quality. Highly recommend.

5
Date of experience: Dec 10, 2025
Rachel Turner
Happy with our online engagement ring purchase

We took a chance buying an engagement ring online without seeing it in person! The customer service was excellent, although I felt a bit nervous about such an important purchase. However, we are thrilled with how the ring turned out. We will definitely be returning customers and recommending the service to family and friends. Thank you!

5
Date of experience: Dec 05, 2025
Hayden Hughes
Initially skeptical but pleasantly surprised

I had reservations about buying fine jewelry online, but the service quickly alleviated my concerns. The ordering process was seamless, and I received regular updates during production. The lab diamond bracelet I received is gorgeous — the stones are bright, well-matched, and beautifully set. It feels luxurious and well-crafted, not flimsy at all. I've worn it daily and keep receiving compliments. The attention to detail and overall value really stand out compared to other jewelers I considered. This experience has transformed my perspective on lab-grown diamonds.

4
Date of experience: Dec 03, 2025
Duncan L.
Impressive craftsmanship quality

The craftsmanship quality is exceptional. Everything feels solid and polished, and the diamond exhibits incredible brilliance.

5
Date of experience: Dec 03, 2025
Kylie Carter
Wonderful ordering experience

I had a wonderful experience ordering a lab diamond tennis bracelet. The diamond quality is excellent, with consistent color and shine throughout. The bracelet feels substantial and well-made, not flimsy at all. Shipping was timely, and the packaging was secure and elegant. I've worn it daily since receiving it and continue to get compliments. It looks as luxurious as much higher-priced options I’ve seen in traditional stores. I was impressed with the overall value and attention to detail.

5
Date of experience: Dec 01, 2025
L. Jones
Lack of communication from customer support

I had an issue with the diamond in the ring I purchased suffering some sort of damage to the stone from normal wear of less than a year. The diamond seemed to have some sort of internal crack and or discoloration so I reached out to customer support for assistance. At first, they responded to my concern relatively quick offering to replace the ring based on the pictures I sent them. However, after I was informed that a return label had been requested on my behalf, I have NOT heard back from any representative since. It's been 3 weeks as of today with no update from Renaissance Jewel. I have sent multiple (5) follow emails asking about the status of the return label and how do I proceed and I have gotten zero response. At this point, I am very unhappy with the quality of not only the ring I spent money on but the lack of support from this company as well. Since Im stuck with a defective ring and no help from customer support; I'm likely taking a loss for the ring I purchased.

1
Date of experience: Nov 21, 2025
Junniessa Santos
Renaissance Jewel is Amazing!

Renaissance Jewel is Amazing!! highly recommended!!

5
Date of experience: Nov 10, 2025
Manthan Parekh
Great service

The experience has been good with them, I bought a ring in October and then recently also got a wedding band to match and sit flush with the ring. The design team reached out to get this customized too.

5
Date of experience: Nov 08, 2025
Chad Hastings
6 STARS from this nervous buyer!

I am a VERY nervous buyer as I have purchased all my jewelry from my local Kays Jeweler and Kays.com over the last 25 years. I took a look at all the positive reviews that Renaissance Jewel had and thought how could I go wrong? I purchased a 2.5 VS1 Princess Cut with matching .5 carat Engagement ring along with two 1 ct Princess cut earrings for my 25th wedding anniversary. Total cost was only $4150.00! These are VSI Grade F Lab grown REAL diamonds! Both Kays.com and Costco only sell VS2 and are double,even triple what I just paid. Manny offered outstanding support all the way through the process. They will send you a portal link so that you can track the progress. I will be purchasing all my future jewelry from Renaissance Jewel and you probably should consider them as well on your next purchase. 6 STARS for these guys and im spreading the word! Order with confidence! =)

5
Date of experience: Oct 15, 2025

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