Review Time
My mother experienced a fall while abroad and required a full hip replacement. The insurance provider facilitated contact with the service team for medical repatriation. There are certain things that money can't buy, such as the expertise and compassion displayed by the representatives, who provide invaluable support to anxious patients and their families in challenging circumstances. They understand the logistics of returning individuals to the UK and ensuring they receive necessary care upon arrival. Their communication was outstanding from the moment the representative arrived. He promptly visited the hospital for a pre-flight assessment, while another team member coordinated everything back home. The representative was kind, patient, caring, and extremely reassuring throughout the entire process. With extensive experience in emergency care, he took charge and was truly remarkable. The work of this team makes a meaningful difference in people's lives during tough times. They have certainly had a profound impact on our experience over the past few days, and we are incredibly grateful for their assistance.
My mother had a fall while in a foreign country and needed a full hip replacement. The travel insurance company contacted the service for medical repatriation. There are certain things that money can't buy, like the expertise and compassion shown by the team when dealing with distressed patients and their families. They understand how to facilitate the process of bringing individuals back home and ensuring they receive the necessary care upon arrival. Their communication was excellent from the moment the representative arrived. He went directly to the hospital for a pre-flight check, while another team member coordinated everything back home. The representative was kind, patient, and extremely reassuring throughout the entire process. His extensive experience as a paramedic made a significant difference. This team truly transforms difficult situations into manageable experiences, and we are incredibly grateful for their support over the past few days.
Where do I start? Having a loved one suddenly fall ill is challenging, especially when it happens far from home. All familiar comforts and support systems vanish, leaving one feeling trapped and frightened. That’s when the service stepped in, providing a ray of hope. It wasn’t merely about booking a service; from our first conversation, it was evident they were there for me emotionally. I needed reassurance that I wasn’t alone, and that’s precisely what they offered. One representative gave me the strength to envision a way forward after weeks of hardship. Now that we are back home, I realize it wouldn’t have been possible without their support. I am eternally grateful for their assistance during one of the most challenging periods of my life.
From the very first call and text, it was apparent that the representative was meticulously preparing for a smooth and efficient transfer. His attention to detail in preparing documentation, including boarding passes, was impressive, as were the various steps taken to ensure a seamless journey from the hospital in one country to another. He listened attentively to my concerns, instilling confidence in my ability to travel safely. He was very considerate of my medical needs and quietly assisted me in overcoming challenges. His professionalism was outstanding.
I would rate this experience at 4.5 stars. It was a very positive experience overall. I received extensive, helpful information from the team over the phone. The air ambulance and medical staff were excellent as well, facilitating a smooth transition to the receiving hospital. Thank you all; you did a fantastic job!
The reviews I read led me to contact the service. I received a referral from a diplomatic office and I’m so glad I did. I can't thank the team enough for their outstanding service during a stressful situation. A distant family member required repatriation after an accident, without travel insurance. A representative was always available to assist and provided the best options for travel arrangements. My daughter traveled with the paramedic, who was wonderful with both her and the patient. I truly don’t know how we would have managed without their support. Thank you all once again!
I would like to express my sincere gratitude to my medical assistant for his exceptional support during my journey home after an ankle injury. From the moment I needed assistance until I arrived safely, he was calm, efficient, and incredibly compassionate. He handled all logistics—transportation, coordination, and communication—with great professionalism and a warm smile. He created a sense of security during a vulnerable time, and I felt well cared for throughout the entire journey. I am deeply thankful for his efforts and wholeheartedly recommend him. Thank you for making a significant difference!
My mother needed an emergency operation while traveling and required assistance to fly back. The service managed her repatriation effectively, ensuring all necessary arrangements were in place. The flight paramedic was exceptional from start to finish, providing excellent communication from the moment he arrived. He met my mother at the hospital, checking on her and explaining the repatriation process, which reassured her. His experience and knowledge made us confident everything would proceed smoothly under his care. I highly recommend this service and especially the paramedic.
I wholeheartedly recommend this service and would gladly share my experience with anyone interested. From our first contact, I felt assured and knew I had found the right team. When I sought assistance to repatriate my elderly mother, they thoroughly explained their services and the qualifications of their staff. After our initial call, we received a detailed quote with various routing options and costs. Over several months of my mother’s fluctuating health, I contacted them multiple times and they patiently addressed my questions, reassuring me of their commitment to care for her professionally. When we were ready to proceed, we received an updated quote and selected our preferred option. Our escort called the day before travel to discuss the plan and answer any concerns, further building our confidence. She monitored my mother throughout the journey, and the day after, my mother remarked on how lovely and caring she was. I cannot thank the team enough; you made a difficult journey possible. They don’t pressure you for business and allow you to take your time before moving forward.
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Repatriation Medical Services is run by a highly professional team, experienced in all aspects of medical aviation and assistance. We operate 24/7 365 days a year and have our own in-house medical team able to facilitate all types of medical repatriation from anywhere in the world, reassuring family and loved ones at a time of need.
We pride ourselves by ensuring we provide high quality medical escorts for every repatriation, all our staff are active within acute areas of the NHS.
We can arrange the following:-
- Medical Escorts
- Equipment
- Oxygen
- Stretcher on commercial flights
- Air Ambulance
- Road Repatriation
- Airline Clearance
- Travel Agent Services
- UK Ambulance
- UK Hospital admissionsSee more
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