Review Time
I had a mixed experience with this store. My first visit left me very impressed with the customer service; a friendly and helpful staff member encouraged me to make a purchase. However, my second visit was entirely different. When I returned recently, the same staff member at the reception ignored me completely. She didn't greet me and went straight to the back, leaving me waiting on the shop floor, which felt rude and unprofessional. Although a couple of male staff members were present, only one helped me after a long wait, and he barely communicated. I purchased a few items, expecting them to be ready for collection later. Upon returning, another female staff member was professional and friendly, but the items hadn't been altered as promised. I left feeling uneasy about the whole experience. Later, when I sought a refund for two items that never left the store, the same staff member who had ignored me handled it poorly. She was dismissive, called the manager, started the paperwork, and walked away. I am still waiting for the company to approve the refund, despite the items never leaving the store. Due to the repeated rudeness and inconsistent service, I have decided not to return or recommend this store. Customer service is crucial, and I found another store where staff are genuinely friendly and welcoming.
The customer service is terrible when it comes to defective items or product issues. The process of returning items is nearly impossible due to high shipping costs, and the representatives fail to provide adequate support. This business needs to improve its treatment of customers with respect and gratitude. There are better alternatives available.
The customer service is appalling when dealing with defective items. Returning products is nearly impossible due to high shipping costs, and the representatives are unhelpful. I am not here to accommodate poor business practices. They need to learn to treat customers with respect and appreciation. There are better options available.
I had a disappointing experience concerning the return policy. After purchasing two suits in-store, I bought the same ones online, leaving me with duplicates. I was surprised to learn that in-store purchases could only be refunded with vouchers, while online purchases are refunded directly. This inconsistency is frustrating. My attempts to resolve this with customer service yielded no flexibility or understanding. For a brand that claims to be premium, this is unacceptable. I will reconsider shopping here in the future.
I visited the store looking for a shirt, and while the assistant was initially helpful in unfolding it for me, I was met with a rude comment when I decided not to purchase. I believe assistants should assist, not make sarcastic remarks. I will not return to this outlet until they improve their customer service training.
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Doppelgänger è espressione dell’incontro armonioso tra lo stile anglosassone e quello italiano.
La nostra creatività è da sempre messa in moto dall’idea di proporre “Il lusso più economico al mondo”, che si traduce con l’offerta del miglior prodotto al miglior prezzo.
Nelle nostre Boutique sarai accolto da un’atmosfera al contempo lussuosa e familiare ed avrai la possibilità di vivere un’esperienza di acquisto personalizzata e mirata.
Il nostro store online regala al cliente le stesse emozioni, offrendo una gamma di prodotti ugualmente variegata e unica. Ci prendiamo cura di te anche a distanza, accompagnandoti nel tuo viaggio d’acquisto e venendo incontro ad ogni tua esigenza. Il tutto a portata di un click.See more
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