Review Time
I recently bought a vehicle from an auction and had a very disappointing experience. The car I purchased had several issues that were not disclosed during the sale, and I was later faced with hidden charges that were never explained beforehand. The lack of transparency and honesty is unacceptable. Based on my experience, I cannot recommend this service and would advise others to steer clear of buying from them.
Turning a £1100 auction win into over £2600 in expenses is easy with this auction house, thanks to their confusing two-invoice policy and bank transfer-only payment. Thankfully, I checked reviews before committing. It's odd that there are no Google reviews for them, but they do appear on other platforms. Their charges are not clearly outlined. I've dealt with auction houses for years and have never encountered this before. Be cautious on this platform; every other review rings true. I had to cancel my purchase after receiving threats of legal action. Good luck with that!
Following up on my previous review, I repaired the water leak on the vehicle I bought, only to discover it overheats after just 30 miles. The garage informed me that the head gasket needs replacing, which will cost between £2600-£3000. They suggested a reconditioned engine for £4000. This service is one to avoid at all costs. My advice: don’t bid, as they’ll accept your bid even if the reserve isn't met, leading to unexpected issues. The vehicle came without paperwork, spare keys, or essential tools. Stay away!
They cleverly advertise by stating to read the description for fees. In my case, it was £785 plus VAT, then I received another invoice for a 39% buyer's premium and an overall VAT of 20%. What started as £8000 escalated to £12600. The car was advertised as operational, but it had a blown turbo and a faulty gearbox. Now I'm facing £5000 in repairs! Their attitude is terrible, and they threaten legal action while treating customers poorly. Avoid this auction house!
I recently purchased a vehicle from an auction house and faced significant disappointment. The car I bought had several undisclosed issues, and I encountered unexpected charges that were not clarified beforehand. The lack of honesty and transparency is unacceptable. Based on my experience, I cannot recommend this service and strongly advise others to steer clear.
I want to share my recent experience with this auction house to help others avoid pitfalls. I bid £4,500, and with added fees, my invoice totaled £5,300. However, I noticed a lack of clarity in their charges, as I received separate invoices for fees. The total ballooned to around £8,000, well above my budget. To make matters worse, I later found out the car was a non-runner. When I raised concerns, they pointed me to their vague rules. I ended up canceling, facing £3,100 in unnecessary charges and only receiving a partial refund. I urge prospective bidders to be cautious and aware of potential hidden fees.
One star is too generous for this service. From the first call to the last, I encountered only deceit. The delivery cost was quoted as £120, but I ended up paying £300. They initially asked for £500 to test their payment system, promising to refund it, but they never did. The first invoice was £4300, but additional hidden fees brought my total to £6900. They failed to arrange the delivery on time, and when the car finally arrived, I encountered warning lights indicating issues. If you're looking for a reliable auction house, avoid this one!
Having bought from English auctions for over 45 years, I regret signing up for this auction house. I bid on a vehicle that turned out to have major engine issues and was involved in a crash. They are linked to a reputable auction house, which makes their practices even more baffling. After winning, I was told to pay an invoice I never received. Now, I find myself blocked from future auctions. I cannot recommend this service.
I purchased a vehicle from this company and provided my name and address for the V5C registration. Unfortunately, they failed to complete this simple task correctly, forcing me to pay a £25 fee to correct their mistake. This level of unprofessionalism is unacceptable. Future buyers should be aware of such service issues before engaging with this business.
This auction house is a scam. They send multiple invoices to mislead you about VAT and other fees. Once they have your money, they hope to charge you even more later. Their fees are exorbitant, and they sell vehicles with hidden problems. I also noticed suspicious bidding patterns that felt misleading. I reported this to the relevant authorities, as it seems they are engaged in unfair trading practices. Stay away from this auction house!
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