Review Time
I ordered a shelving unit for which there was no mention of lead time to produce. After not hearing anything for two weeks except for an order confirmation email, they responded that there would be a 9-week lead time to produce the item.I followed up at 5 weeks and then again at 7 weeks. Both times I was told that the production timing was on track. I then followed up on the 9th week and was told that they were “lacking the raw materials” to produce the unit. They are now offering a refund but are not providing a confirmation of how or when the refund will be completed.
I ordered my product 5 months ago and have repeatedly reached out to the seller for updates, always being told to wait. It was "on its way to their warehouse" but it never seemed to get there. After I finally asked for tracking of the shipment the order was then cancelled. Although I did receive a refund.
Telephone number on website is laughable. Noone ever picks up. They claim reply for email within 24 hours - also not true. Been waiting days for feedback on my last mail. Order was supposed to be delivered within 9-10 weeks. On week 9 I ask for a delivery date and tracking number. The response was that it's not yet shipped, it will likely delay and I could still cancel. No update on delivery date at all. Are they in the business of making money? How is offering a cancellation and refund the only response they can offer? I asked again for an update - no response. I'm yet waiting for the product - but I can confidently say that the customer support is basically non-existent. I will definitely not purchase another item from Ricll.
I ordered my piece of furniture in November and they continue to push the delivery. In December they said End of Feb. now they’re saying end of April. Their follow up is awful and I have no faith that I’ll get my furniture any time soon.
I do not recommend ordering anything from this company!!!! When I initially purchased the table website stated delivery within 6-9 business days. I ended up patiently waiting like 3 months. After receiving the table I realized it was faulty and immediately requested to return it within 3 days of receiving it. After sending videos and pictures customer service stopped responding to me after me declining a percentage off if I chose to keep it. After all this headache I was left with a faulty damage table which I waited 3 months. I wouldn’t trust anything from this company!
i waited until black Friday to get the best discounting. i place three large orders basically furnishing the house i just moved into - received confirmation and have waited patiently.i recently receive an email cancellation on all the orders i placed - no response or feedback just we decided to cancel your orders. this was three significant orders of size and cost. i reached out through email and phone and again no response or ability to talk with someone. the time now lost and savings for the holiday sale could of been used elsewhere now i'm out of both so ENTER AT YOUR OWN PERIL - also since placing this transaction i've had fraud hits with the cc# used hence card being canceled. this is the only site i used it on.in response to your reply. there was no confusion - you canceled all of my orders after holding my money for a month saying it was voided on my account. you have yet to try and reach out to me and i have left numerous emails and tried to speak with your team for clarification but yeah ok "sarcasm", you're sincerely doing everything to rectify the problem. no thanks for the loss of time and energy wasted. my cc is reaching out to you to have my money refunded back to me because that hasn't happened on your end either. i've given you every opportunity to clarify what happened and respond with no return feedback - sighcustomer beware
Claim your business profile now and gain access to all features and respond to customer reviews.
In choosing Ricll, you’re not just selecting a piece of furniture; you’re embracing a lifestyle that values sustainability, beauty, and the future of our planet.
woodleyandassociates.com
pramfresh.co.uk
printedlittlethings.co.uk
globaltestsupply.com
killercandy.co.uk
tinymotormodels.com
wynnswardrobe.co.uk
thrivedx.com
smarttechproducts.com
salamanderpumps.co.uk
