Review Time
I wanted to leave a review as a leaseholder to reflect our recent experience with Woodley & Associates at our block in Poole. Over the years, we’ve unfortunately experienced a couple of poor managing agents, so we do have something to compare this against. Woodley & Associates are definitely one of the good ones!
Managing a block such as ours is never straightforward and like any block, there have been issues at times. What matters is how those issues are dealt with and whether there is visible effort to improve things on the part of the property manager.
From our perspective there has been a clear and ongoing improvement in how the site is managed. Over the past few months we have seen genuine progress in maintenance, communication and the team are easy to contact and work with. It’s obvious that time and effort have gone into improving the overall appearance of our block as well and issues don’t just disappear into a black hole. They are acknowledged, followed up and most importantly resolved (hooray!).
One area that really deserves recognition is the out of hours support. On a couple of occasions when problems cropped up outside normal working hours, Woodleys out of hours team were extremely helpful. They were quick to respond and dealt with the situation properly rather than brushing it off until the next day. That level of support makes a real difference as a resident.
No managing agent will ever please everyone, but based on our experience Woodley & Associates take their responsibilities seriously. From a leaseholder’s point of view, that willingness to engage and improve counts for a lot 😊
Thanks to the Woodleys team for the work that’s been done and for continuing to move things in the right direction for us all.
I’ve worked with several managing agents over the years, but Woodley & Associates have genuinely stood out. They are clear to communicate and their proactive approach set them apart from the rest. The team are knowledgeable, responsive and a pleasure to deal with throughout. I wouldn’t hesitate to recommend Woodley & Associates to anyone looking to change agents or appoint a managing agent for the first time. Thank you for all your hard work.
My experience with Woodley and Associates was extremely disappointing. Communication was poor throughout, with long delays in responses and little clarity provided about the process. I often had to chase for updates, which added unnecessary stress.
The service felt disorganised and lacked the level of professionalism I expected. Important details were not clearly explained, and I did not feel properly supported or advised at key stages.
Overall, the experience fell well below expectations, and I would not recommend this firm based on the service I received
Having bought my flat in 2015, I was always disappointed with the previous managing agent who struggled to justify the management fee. Since moving to Woodley & Associates Tom, Amelia and the team have provided a much more proactive approach which was a breath of fresh air compared to the previous agents
Samatha has been absolutely amazing. We had a load of rubbish left in our bin area, and on the pavement outside of the block. Samantha dealt with it quickly and efficiently always keeping me up to date on what was happening. Fantastic service. Thank you
As an apartment owner in Bournemouth, I have had the pleasure of working closely with Woodley & Associates and can say without hesitation that they have been an exceptional and highly valued support to our board. From the outset their depth of knowledge and practical understanding of block management has given us confidence that our development is being managed properly transparently and with residents’ best interests firmly in mind.Woodley & Associates have been particularly effective in helping us navigate the often complex challenges that come with managing a residential building. A good example of this was a leak originating from the roof that affected the common areas. The issue was identified promptly appropriate contractors were instructed without delay and the matter was resolved quickly and efficiently minimising disruption and preventing further damage. Their clear communication throughout gave reassurance to both the board and residents.One of their most notable achievements has been the successful reduction of our overall annual service charge budget. This was achieved through careful review and renegotiation of contracts ensuring genuine value for money while maintaining a high standard of service. Balancing cost savings with quality delivery is not easy and this reflects their professionalism and attention to detail.Overall Woodley & Associates have made a clear and positive impact on our community. Their proactive approach strong problem-solving skills and commitment to high standards have improved both the financial position of the building and the day to day living experience for residents. A big thank you to the whole team!
Woodley & Associates have taken a great deal of care and time in reviewing our block of flats, identifying potential issues and explaining them clearly and thoughtfully. Nothing has felt rushed and they have been thorough in looking at both current matters and possible future considerations/whilst working with the board.Their attention to detail has been reassuring, from highlighting areas of risk to offering practical advice on how best to deal with them. It’s clear that they genuinely take responsibility for understanding the specifics of the block.We have really valued the level of care shown throughout and would happily recommend Woodley & Associates to anyone looking for a professional managing agent.
We have known Woodley and Associates virtually since the day Tom set up the Company and have always been hugely impressed with their responsiveness and interest. They have a terrific network of reputable contacts for all the works that forever seem to be needed in a block of apartments. A breath of fresh air among managing agents….
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