Review Time
Recently purchased an Echo bait boat and had an issue with the screen however, Ridgemonkey communicated everything well and sent me a new screen once my faulty one was returned in no time at all allowing me to get back out on the bank quickly. Thank you
The email support is incredibly frustrating as there is no response to even basic inquiries. There is no phone contact available, and emails go unanswered. It is quite disappointing and disrespectful for a company to overlook customer questions and concerns.
The email customer service is incredibly poor; they don't respond even to simple inquiries. There’s no contact number available, making it frustrating to get assistance. It's disappointing for a company to ignore customer questions and concerns.
My head torch is malfunctioning; one of the charging lights isn't working. I reached out to the support team about my issue, but they require proof of purchase. Unfortunately, I don't have any proof since it was a recent gift. It's disappointing that I have to go back to the original seller for something like this.
I reached out for professional assistance, and Jess responded quickly and was very helpful. Personally, I've stuck with the same brand for over 20 years, but after seeing the rise of this company and chatting with one of their top representatives, I'm ready to switch. I'm eagerly waiting for my new order—exciting times ahead! Their excellent customer service and the buzz around their products make me confident in this decision. Highly recommended.
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Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference.
In a short time the company has grown from a single idea to a multichannel retailer, selling a top quality and fully encompassing range of terminal tackle, mainlines, powerpacks, gadgets, gizmos and everything in between allowing the everyday angler to take their fishing to the very next level, and more importantly at a competitive price.See more
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