ridgemonkey.co.uk

4.3
4.3 Based on 131 reviews

Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference. In a short time the company has grown from a single idea to a multichannel retailer, selling a t...

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Average Rating

4.3

/
5

131 Reviews

5 Star
79%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
15%

All Reviews

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Review Time

David
Recently purchased an Echo bait boat and had an issue with the screen however, Ridgemonkey communica

Recently purchased an Echo bait boat and had an issue with the screen however, Ridgemonkey communicated everything well and sent me a new screen once my faulty one was returned in no time at all allowing me to get back out on the bank quickly. Thank you

5
Date of experience: Feb 09, 2026
Merle Lewis
Email support is extremely frustrating due to lack of replies

The email support is incredibly frustrating as there is no response to even basic inquiries. There is no phone contact available, and emails go unanswered. It is quite disappointing and disrespectful for a company to overlook customer questions and concerns.

1
Date of experience: Dec 05, 2025
Gertrude Kelly
Unresponsive Customer Service

The email customer service is incredibly poor; they don't respond even to simple inquiries. There’s no contact number available, making it frustrating to get assistance. It's disappointing for a company to ignore customer questions and concerns.

1
Date of experience: Dec 05, 2025
Sean Fisher
Fantastic!

5
Date of experience: Dec 05, 2025
Grover Adams
Frustrating Experience

My head torch is malfunctioning; one of the charging lights isn't working. I reached out to the support team about my issue, but they require proof of purchase. Unfortunately, I don't have any proof since it was a recent gift. It's disappointing that I have to go back to the original seller for something like this.

1
Date of experience: Dec 04, 2025
Job Adams
Quick Resolution for My Bivvy Issue

I encountered a problem with my bivvy and contacted the support team. Adam called me shortly after and walked me through the solution. Excellent service!

5
Date of experience: Dec 02, 2025
Niles M.
Immediate and Friendly Assistance

It was refreshing to call a company and have my call answered right away by a friendly representative. I had an issue with my boat, but it was quickly resolved thanks to a 2-year guarantee. First-class service throughout!

5
Date of experience: Dec 02, 2025
Nora Nichols
Exceptional Customer Support

5
Date of experience: Nov 28, 2025
Jefferson Sanders
Excited for the Switch!

I reached out for professional assistance, and Jess responded quickly and was very helpful. Personally, I've stuck with the same brand for over 20 years, but after seeing the rise of this company and chatting with one of their top representatives, I'm ready to switch. I'm eagerly waiting for my new order—exciting times ahead! Their excellent customer service and the buzz around their products make me confident in this decision. Highly recommended.

5
Date of experience: Nov 28, 2025
brOOly85
Incredible Care and Service

One word: outstanding customer care! A single phone call resolved everything, and I truly appreciated the assistance. I would highly recommend this company.

5
Date of experience: Nov 27, 2025

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Business Details

  • Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference.

    In a short time the company has grown from a single idea to a multichannel retailer, selling a top quality and fully encompassing range of terminal tackle, mainlines, powerpacks, gadgets, gizmos and everything in between allowing the everyday angler to take their fishing to the very next level, and more importantly at a competitive price.See more

  • email info@ridgemonkey.co.uk
  • call 01514867070
  • language https://ridgemonkey.co.uk

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