Review Time
Matthew Wallis contacted me advise of his arrival time prior to his visit, arrived on the dot and started work immediately. Carried out all of the smart meter upgrades quickly and efficiently in a very professional manner, explained the new displays operation and was very polite and professional and left all work areas neat and tidy when the work was complete. 5 star, first rate.
Ted Langston and Robert Dacey are both fantastic, highly professional, engaging and it was a pleasure to deal with them both and I would highly recommend them, and they are a great asset to Sureserve. Lorraine Ellis, London & Quadrant Tenants.
I had my smart meter installed by Lewis Cooke. He was a really nice guy! Called before hand to tell me what time he would be arriving, explained everything he was going to do thoroughly and answered any questions I had. Genuinely nice guy who did a really great job.
The engineer George Smith was very professional. After more than 5 times over the past years to get smart meter installed it is finally sorted! Communication with the engineer was great, thank you
A service was tasked with replacing my electric and gas smart meters, and I was thoroughly impressed by the engineer's professionalism. He demonstrated charm, politeness, and meticulous attention to detail, ensuring everything was functioning perfectly and efficiently. I am pleased to be a customer of both the service providers and highly recommend them.
I had a scheduled gas service check, but the engineer claimed he couldn't access my property and left, despite me being home with a witness from my housing association. I received threatening letters about the gas service, and although an engineer came on January 6, there was no record of it. On January 17, the same engineer returned, citing a system glitch, completed the check, and left. I tried multiple times to contact the company, waiting 37 minutes without an answer. Today, I had an electrician visit and noticed how cold my house was. The boiler displayed an F75 error code, so I called the emergency number, explaining my lung condition and lack of heating. An engineer called me from bed, asking me to take videos and photos instead of coming out. He finally arrived an hour later without tools, tried resetting the boiler (which I had already done), and made excuses to avoid fixing it. He claimed the previous engineer had not reattached a valve, which was untrue since I had heating until today. This company is unreliable, avoids calls, and their customer service is appalling. I feel deeply disappointed, especially considering my health issues. The engineer seemed inexperienced and more interested in returning home than helping me. I was left with inadequate heating solutions. I strongly recommend avoiding this company.
I had a wonderful experience with the technician who visited my home! He was eager to resolve my water supply and leakage issue (which he did), and explained everything clearly. Additionally, he was incredibly polite and courteous! I'm very thankful for the repair and the excellent customer service.
A technician was dispatched to my location, and I couldn't be more grateful. He exceeded expectations by not only installing a smart meter but also rewiring my circuit board, saving me a significant amount of money. His dedication and the time he invested were truly commendable.
Finally had the last part of the work finished today. The boiler was installed six weeks ago, and today the plumbers added the necessary pipework that the original team missed. They did a fantastic job and worked efficiently. Then, the electrician connected the thermostat controller. Again, excellent work was done quickly. All three were friendly and professional. A perfect score of 10/10 for them!
The engineer who came to my property to replace our faulty gas and electric meters was exceptional. He was professional, communicative, and prompt, completing a thorough job. Thank you for your efforts; they were greatly appreciated. After a year of issues with the previous provider, it was a relief to have our problems resolved by someone so helpful and capable.
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Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life.
The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
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