Review Time
I'm struggling to get in touch with them; they haven't responded to any of my numerous emails. After subscribing to their new service, I haven't received any equipment or replies. The phone number doesn't connect, and there's no response on chat. It feels like a scam to me.
I'm having a tough time reaching them as none of my emails are getting replies. After subscribing to their new service, I haven't received any equipment or responses. The phone line doesn't connect, and the chat support is unhelpful. It feels like a scam to me.
I placed an order for a TV box directly through the website early in 2024 and canceled it shortly after, so I never received it or any services. Despite being within the cooling-off period, I've been receiving multiple emails demanding payment since then, totaling £209 for services I never received. I've sent countless emails requesting cancellation, but they've never responded. This situation has caused me significant distress due to my mental health challenges.
I'm at my wit's end because my cancellation requests have been ignored again. Even with written confirmation that they would cancel within 30 days, I received a bill for the following month. I haven't used the service since September 5, 2025, yet I'm being charged for September and October. They keep changing their story. The stress from this is overwhelming.
I followed the instructions to cancel my subscription in October 2024, yet they continue to charge £15 monthly from my card. I've tried emailing, using their chatbot, and calling (the number isn't recognized), but I've only received automated responses. I've overpaid £150 for a service I canceled and don't use. I'm appalled by the lack of customer service.
This service is incredibly disappointing. After selecting my favorite channels, they disappear within 24 hours. Scheduled recordings also vanish. The provider seems unable to resolve these issues, which have persisted for months. If I could rate lower than one star, I would. I've given up and switched to a different box, which has been a game changer.
This has been a frustrating experience. I've spent hours trying to get past the ads after the first section of a film, facing seven ads each time. The service struggles to respond to remote commands, and after just two months, I feel like I'm paying £10 a month for nothing. I wish I could exit the contract and will definitely not renew.
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Netgem TV is a cutting-edge television service that offers a next-generation TV experience for viewers in the UK and Ireland. It provides an extensive selection of over hundreds of selected TV channels, including popular ones such as BBC, All 4, ITVX, and My5, as well as a range of other entertainment options such as Amazon Prime Video, Hayu, Netflix, Rakuten TV, YouTube, TikTok, Acorn TV, and many more.
Netgem TV is a game-changer for the television industry as it offers viewers a more personalised, convenient and innovative experience. It brings together traditional TV channels and modern streaming services to offer a seamless and streamlined viewing experience. It is easy to use and has a user-friendly interface that allows users to navigate the platform with ease.
One of the key features of Netgem TV is its ability to recommend personalised content based on the user's viewing history and preferences. This ensures that viewers always have access to the content they are interested in, without having to waste time searching for it.
Overall, Netgem TV is an innovative and comprehensive television service that caters to the needs of modern viewers. With its extensive range of channels and on-demand content, user-friendly interface, and personalised recommendations, it is a must-have for anyone looking for a more convenient and enjoyable TV viewing experience.See more
