Review Time
Ordered on 12/28 and still not shipped yet. No way to call and get someone on the phone for status or to request a refund. Absolutely do not recommend this company. They appear to be scam artists.
I’ve been emailing and reaching out to support and have had 0 response. Our lights don’t work and we tried getting new lighting replacements but it’s the light control module that is the issue. After chatting with the AI help and having reached out myself to the support email many many times, no one has responded to me and no one has helped me at all. Very disappointing
I ordered a Rise Garden 3 and I have had great success with the initial shipment of seeds and supplies. However, my order from 20 days ago for more seeds - so I can take full advantage of the space the 3 tier garden provides - has not been fulfilled. Nor has the subsequent order from 2 weeks ago been fufilled. There is no communication. With poor delivery and order fulfillment, I can not recommend the system.
I purchased a 3-level Rise Garden in September 2025 and received a defective base with a bent frame, cracked back panel, and broken door hardware. The "replacement" they sent was a bare mismatched frame with crumbling rubber feet and no hardware or instructions for assembly. When I contacted support, they stopped replying for days and suggested I rebuild the cabinet myself using the broken parts from the original unit. This was directly contradictory to the product manual which clearly shows that the cabinet ships pre-assembled. A month later, my garden is still in pieces, and I've filed a chargeback. Rise continues to send marketing emails and sales ads, but my requests for a replacement that can be covered under their stated warranty, or a refund have gone unanswered. Buyers should be aware that Rise also filters out negative reviews on their own website, and only seems to be concerned with selling new units to unsuspecting customers.
Horrible customer service. I've hesitated to write anything in the past because, overall my Rise Garden has worked. I've had it since 2020, generation one, and overall have really enjoyed it. That isn't to say that I haven't had a lot of problems with it. I've had to replace the pump twice. Other parts as well. The seeds are hit or miss. I finally need to replace some of the plastic trays and turns out they don't supply them anymore even though they are selling new gardens. It seems they really don't care about you once you buy it. They also are rude about it and basically say 'tough luck.'
I truly love my Rise Garden 3—it was a Christmas gift after months of debating between the Gardyn and the Rise Garden. Ultimately, I chose the Rise Garden because its bottom cabinets add both storage and style, making it look more like a piece of furniture than just a garden system. It’s become a beautiful and functional addition to my living space, blending seamlessly with my décor. I also love the convenience of having fresh herbs and vegetables growing right at my fingertips. The hydroponic system makes it simple to get started, especially with the growing manual included, and it’s been rewarding to watch my plants thrive with minimal effort. The only thing I’ll note is that it isn’t the quietest system, but for me the benefits outweigh the background noise.That being said, I’ve noticed a few drawbacks. Some reviews mention that the portion of the garden holding the water tray has been switched to plastic, the lighting screws are slightly too short and can fall out if I bump into it, and both the water pump and the pump filter don’t stay in place as well as they should. I also had an issue with the upright extension holes not aligning correctly, which caused a screw to get stuck and prevented me from disassembling my garden when I moved apartments.However, the highlight of this experience was the customer service. Their team responded quickly and was eager to help in any way possible. Reynalyn, in particular, went above and beyond in guiding me through the problem—even though I didn’t know the exact names of the parts—and processed the replacement pieces promptly.Although I’ve had a few bumps along the way, many of these issues are small and can be fixed with simple DIY solutions. Overall, the Rise Garden 3 is a fantastic choice for anyone looking to grow their own produce indoors, and I wouldn’t trade it for any other large hydroponic garden.
Claim your business profile now and gain access to all features and respond to customer reviews.
Home indoor smart garden systems for growing your own food.
www.revelspeakers.com
stirlingkit.com
customtruck.com
poolpurefilter.com
avail.co
resparked.com
novausawood.com
zumasales.com
onehourairfrisco.com
mightydogroofing.com
