rito.com

4.7
4.7 Based on 61 reviews

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Average Rating

4.7

/
5

61 Reviews

5 Star
78%
4 Star
12%
3 Star
4%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Order not received yet

I haven't received my order yet, and when I sought help, I only got automated replies suggesting I wait for shipping. However, I already received a shipping notice and tracking that hasn't updated. This was a time-sensitive purchase, so it's a bit disappointing.

2
Date of experience: Nov 26, 2025
Karen Story
Excellent service and communication

There was excellent communication when I had an issue of a bank pre-authorization charged twice for yarn. One went through and the second fell off after 7 business days. Mildly annoying that the pre- auth tied up funds for the week but nothing too devastating. Yarn was shipped quickly and was through US customs in 3 days. Even with shipping and tarrifs, yarn was much less expensive than buying State-side. Rito will be my first go to for yarn purchases from now on!

5
Date of experience: Nov 22, 2025
Good price and delivery service

I appreciate the efficiency of delivery service and good deals of the yarn I wanted. Just a piece of advice if the yarn can be packed with a bag, meaning one more layer of packing will be nice. As the bag for delivery is damaged upon arrival so I worried that the yarn might be contaminated.

4
Date of experience: Nov 22, 2025
Leanne
Great service

Great service! I had a problem with the weight of my cart but finally sorted it out in 3 orders. Preparing and packing the orders were really fast I was impressed. Shipping was longer due to my location (Canada) but not the company’s fault.

5
Date of experience: Nov 21, 2025
Kylen Dent
Amazing selection and prices

I was able to purchase enough yarn to make five pairs of slippers for just around $100! Great prices and selection of colors in stock. The only hiccup I had was trying to order more yarn for a friend and hitting a size limit once I got to shipping. It would be helpful to know when adding to the cart experience if you’ve gone over the shipping limit, but all in all - I’m a very happy customer (:

4
Date of experience: Nov 21, 2025
Debby Ashmore
Am so happy I found this yarn outlet

Am so happy I found this yarn outlet. I ordered some Drops yarn to make a Xmas gift. The order arrived within a week and it’s so beautiful. I will definitely be ordering a lot more from rito.com

5
Date of experience: Nov 20, 2025
Rocío V
What makes the experience great, is your prices and the yarn.

What makes the experience great is the total transparency regarding, prices, shipping and duties, although I would like to have a receipt for the payment of the duties I already paid. Not just your receipt, the receipt that it should appear when you, the company, pays the duties at the port of entry. What I don’t like is the poor following that your post system gives to my package, I can never know where is the package until I get it. And I totally hate that I can not make orders for more than 2 kilos. And I would like to be able to have an user account, so I can follow my receipts more accurately, I make a lot of orders and is kind of difficult to follow up with receipts just from my emails.

4
Date of experience: Nov 18, 2025
Marilyn Inch
Product was great

Product was great, colour just as I’d hoped and delivery was very fast to Canada.

5
Date of experience: Nov 18, 2025
Michele Critchley
Great site!…

Excellent prices and fairly quick delivery to Canada! Already placed another order. Highly recommend!!

5
Date of experience: Nov 05, 2025
Olivia Renkel
I always have had a great experience…

I always have had a great experience buying from Rito. I especially appreciate the price matching feature and helpful customer service!

5
Date of experience: Oct 27, 2025

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