Review Time
I’ve just bought and received the Hydra Setting Powder in Light. The powder itself is everything I hoped it would be – super fine and soft, natural appearance, blurs imperfections, not too much colour, less dry and therefore more comfortable than the previous iteration (‘Un’ Powder). I no longer feel the need to wear foundation, just concealer. However, the packaging REALLY lets the product down. Firstly, there’s a lot of plastic, with no attempt to make the packaging more sustainable, e.g. by using perhaps cardboard, bamboo, aluminium (with low packaging refills). Secondly, the plastic topper covering the powder is an enigma. It has a little flip-up bit (covering the RMS stencil holes) that is really difficult to open, especially without also pulling off the main plastic lid beneath it and accidentally spilling the powder. This packaging makes no practical sense and it’s hard to see how RMS allowed this to happen. I have just had to buy a different compact to distil the powder into, which is more unnecessary packaging, more waste and more money. RMS, please, please have a rethink. The lack of thought and care about this is, for the first time, making me question the brand’s values.
Horrible customer service, email responses only and not willing to address issues. Some products are good, some are not good. I bought multiple products and returned one. I did not get a full refund for the return, as promised on the website.
I really love this line especially since I have mature skin. I’ve seen improvements in the texture and hydration of my skin since using. I also love the makeup line because it does not dry my skin out and the color range is not too orangey. I have seen negative comments about shipping. I agree it can take longer than if you order from Amazon. However, if you want to receive their monthly promotions and freebies, I definitely think it is well worth a couple of extra days to wait.
My first order never arrived. After I contacted them they arranged another delivery for me. When I received the package one of the eye lights was on a different box. The box was opened and ripped off without the metal tool. I emailed them back. Customer service (Jennifer) didn’t bother to apologize, didn’t accept returns
I love this company and their products. I'm over 70 and love the clean ingredients - love the lip2cheek and illuminizer, etc. Had a problem with my order being put in the mailbox in 100 degree weather and they sent me a new order immediately - Never had a problem with getting the products quickly and customer service has always been there! This is a bonafide company - NOT A SCAM as some say.....
I placed an order on August 25th.2024, but I have not received my package yet. I contacted customer service twice and got no reply at all. Can REFY customer service reply to me here? Is there any hope for me to receive my package? This is a very bad shopping experience
I’ve bought a number of products from RMS Beauty and found them to be excellent quality. The loose face powder is wonderful, very fine milled and no build up when reapplied. There lipstick/stain is like a blast of moisture when used. I’ve received a fabulous free moisturiser which is excellent and have been able to track my order from the US to the UK with no issues so far. I’ve got my 3rd order arriving on Monday. Would definitely recommend for people of any ages as the quality of the products carry it.
After contacting customer service a couple of times my product finally arrived. It appeared the product hadn't been dispatched. I ordered a product on 19 June and it’s stillnot arrived. I did receive an update from customer services telling me it was on its way and shipping to uk 7-15 days. It’s now day 15 and tracking says it’s still not even been disptached! If I receive any useful update or the product does arrive I’ll come back with an update. I won’t be purchasing from them again.
I bought a lipstick from RMS beauty that had an innovation twist up system to apply....well you can twist it up for sure but you can't twist it back down! What a ridiculous system! I have used Charlotte Tilbury , Victoria Beckam and every fabulous high end brand ...normal application... but this! I can't retract it and the lipstick now has broken, never again!
Amazing!I’m baffled by these negative reviews. I have had nothing but exceptional customer service and no automatic shipments that I did not order or place! RMS Beauty products are quality and honestly as a 62 year-old female these are the best products I have ever used. They’re very hydrating and it just makes your face, and your skin glow remarkably! I will continue to use RMS beauty products as long as they continue to make them, excellent product! I highly recommend! I’ve gotten a lot of compliments!
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RMS Beauty offers natural makeup & skincare made with organic ingredients. Shop the full line including our Living Luminizer highlighter, "Un" Coverup concealer & beauty within supplements.
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