Review Time
We were informed that the refrigerator was not working at our unit after we had already purchased food for our week-long stay for 10 people, over $800, all of which was ruined because the temperature couldn't be controlled with the dry ice that was provided.
They later brought a mini fridge, which also did not work. At that point, we were left without a functioning refrigerator for the entire week.
Instead of reimbursing us for the food that was lost, we were offered to move to another unit on the third day for an additional $1000. Not a reasonable solution when the issue was not caused by us.
This situation added unnecessary stress and expense to what should have been a relaxing family trip I would strongly encourage future guests to NOT use either Rocky Mountain Getaways or Pinnacle Management. Both really dropped the ball on this. We were offered $300, not much considering the amount of food that was lost, extra expense of eating out every meal, and the additional stress that was incurred.
Leo our travel advisor was an absolute pleasure to work with! He made sure he covered everything in detail and was very helpful and went above and beyond! I highly recommend reaching out to him for planning your next mountain vacation!
We had a great experience in Keystone. It would not have gone as well as it did without Leo's guidance. Everything from the time we landed until the return to the airport went off without a hitch. Will definately have Leo Cocchiara plan our next trip!
Eric was very helpful and patient with our many questions, even making time for us during his own personal vacation last week! And we truly feel terrible we interrupted his vacation time! He went the extra mile to help us plan a family vacation that we will all enjoy!
We were informed that the refrigerator was not working at our unit after we had already purchased food for our week-long stay for 10 people, over $800, all of which was ruined because the temperature couldn't be controlled with the dry ice that was provided. They later brought a mini fridge, which also did not work. At that point, we were left without a functioning refrigerator for the entire week.Instead of reimbursing us for the food that was lost, we were offered to move to another unit on the third day for an additional $1000. Not a reasonable solution when the issue was not caused by us. This situation added unnecessary stress and expense to what should have been a relaxing family trip I would strongly encourage future guests to NOT use either Rocky Mountain Getaways or Pinnacle Management. Both really dropped the ball on this. We were offered $300, not much considering the amount of food that was lost, extra expense of eating out every meal, and the additional stress that was incurred.
We just came home from a trip to Telluride planned by Elisabeth Mullen. It was AMAZING. Elisabeth was so helpful, and knowledgeable. Everything from the lodging, transportation, restaurant recommendations was great! She had great advice on location, and the house was exactly as described. This vacation exceeded expectations. I will be reaching out to Elisabeth for our next ski trip!!!
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