Review Time
I visited a store intending to buy polo shirts for my husband. Unfortunately, I wasn't greeted and left without making a purchase after searching for the right size without assistance. I later ordered four shirts online, but only one arrived. I contacted customer service for updates but received no replies. Eventually, I discovered that the email I had used wasn't monitored. After some time, I was informed that the remaining shirts had been sent, but it was unclear why they were missed. Although I received an apology for the delay, there was no accountability for the order issues. My experience was quite disappointing, both in-store and online.
I was surprised to see negative reviews. I visited a store today to ask for an exchange on a shirt that was the wrong size, and the staff were incredibly helpful, especially since it had been purchased abroad. There was no hassle, just excellent service.
I went to a store intending to buy polo shirts for my husband. Unfortunately, I was ignored upon entering, and after searching for the right size without assistance, I left empty-handed. I then ordered four polo shirts online. One shirt arrived, but the other three did not. I emailed customer service to ask about the shipment but received no response. After following up, I still heard nothing. When I called customer service, I found out that the email I used wasn’t monitored, though I had no prior notice about this. Eventually, I was told that the remaining shirts had been sent, but it was unclear why they were missed initially. While I received an apology for the delay, there was no accountability for the issues with my order. Overall, my experience was quite disappointing, both in-store and online.
I have been dealing with an ongoing situation at a store for three weeks, and it remains unresolved. There was misleading advertising, and the customer service has been consistently poor both in-store and online. No effort has been made to reach a resolution. I left feeling extremely disappointed and frustrated. The presentation in-store was unprofessional, and the sales pitches were inaccurate. Even higher management seems uninterested in addressing the issues. My interactions with the staff have been rude, and I doubt I will shop here again.
I purchased a jumper from a store in April 2025. After wearing it a few times during the brief winter, it developed holes and showed signs of wear. I expected it to last for years, not just months. Additionally, the claim of being 'ethical' is misleading, as the production process involves multiple countries, which seems more about profit than true ethics.
After being a loyal customer for over 25 years, I’m seriously considering stopping my purchases. The changes in ownership seem to have prioritized profit over quality. I’ve always been proud to wear their clothing, but recent changes have been disappointing. The logo size has become overly prominent, and many items no longer display the logo at all. The quality has deteriorated significantly, with shirts and t-shirts lasting only months instead of years. I now find better quality elsewhere. From a long-time fan, I feel let down.
I wanted a shirt without a chest pocket and purchased one from the website, where the photos and description did not indicate a pocket. However, when it arrived, it had a chest pocket. This feels like a clear case of misrepresentation. Be cautious when shopping on their website.
While I have previously had good experiences at this store, my recent purchase of deck shoes has been disappointing. After limited wear, the soles split within three months. I only realized this flaw when I wore them in the rain, and my feet got soaked.
I just wanted to express my satisfaction with the product and hope it continues even after the local store closes. I regret any prior misunderstandings due to misinformation. The new staff member is doing a commendable job, and I hope this company remains in business here.
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Find a range of men's shirts, polos, pants and men's clothing at Rodd & Gunn USA. Our expertly crafted pieces are backed by a two year workmanship guarantee.
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