Review Time
I made a request to get an additional head with a particular hair style and they worked with the manufacturer and got me the head at a discount from the factory in short order. I haven't received it yet but the process was done very quickly and smoothly for something that was out of the ordinary. Very responsive customer service
Doll came with broken heating part. They forgot to send moaning device. Customer service doing their best but factory send really poor quality product. The finger skeletons have pierced through the silicone and are sticking out. Although it's only been two days since I received it, the TPE doll has surface defects in many places. I'm not very rich, so I'm being extra careful. Rose Mary doll's customer service is excellent, but the manufacturer is a complete disappointment. I feel like I've wasted $1400.
Had an absolutely amazing experience, this is honestly my first time ordering a companion doll. So I really had no clue what I was doing originally..especially since what I wanted was so specific.
But when I got in contact with the staff at Rosemary, everything went by smooth. They communicated about my request, my customization. Where very kind, prompt. Guided me through the process. I ended up using the Layaway System, which was very easy to use, had no issues there. But again, my payment was updated very promptly as well as the remaining total left.
The only issue was literally on MY behalf. I hadn't realized that because the people here are so dang nice. They were sending me update photos of the progress on my doll...I didn't check for those. I would just see a email and respond...I didn't check the images. So that was absolutely MY FAULT. That also just again shows how good the customer service is and how dumb I am. But yes, progress images are given.
All together I'd say it took about 3months..maybe a bit under 3monthes from ordering to receiving the doll. I again did have a custom order. I also ordered during the holidays. Shipping itself was through FedEX, I was told it would take about 14days. But from me it only took about 9, I am in Las Vegas, NV USA.
Great experience, when I am ready for my 2nd companion doll, I will absolutly go through Rosemary Again.
Also join their Discord, its full of absolutely sweet and wonderful members. They will answer your questions. Rosemary Staff is active in there. You get to see all their new products and again if you are new to dolls like me, they're absolutely people in there who will answer all your questions..no matter how dumb. Also very friendly and open. I was scared because I am a man who ordered a male doll and didn't want to be discriminated against..so was quite shy. But no..people in there were super friendly and sweet about it.
Anyways, great experience. <3
Thank you Rosemary and Elsababe for making a literal 6yr dream come true.
I ordered my first doll from rosemary after weeks of researching. At first everything went well and smooth. They told me wait time is about 2 months, from factory to delivery. It took a little over 2 1/2 months. Once arrived, the doll is much heavier than expected. I tried communicating with them about this issue and they said it's up to expectations given the add-on accessories, fine. The doll is not flexible at all, hard to reposition, they say it's "normal" and will be easier overtime. So how am I suppose to use when I cannot even carry the weight because it's heavy and reposition because it's so stiff?
What bothered me the most, which I want to warn potential buyers, is that this is a "all sales are final" purchase, meaning there are no returns whatsoever. If the doll is "up to expectations" on their end, they will not entertain any return/refund/exchange whatsoever. There is no explanation about this on their return policy. So pretty much, all sales are final, at least for me in my case. I spent thousands of dollars, waited months, all for nothing. I tried communicating with them over these few months, trying to negotiate anything because I have this doll here almost 90lbs and cannot move around. They won't entertain anything except a "goodwill gesture" of hundred dollars. They also told me if I'm not happy I can sell locally or hang the doll up so support the weight.
I usually don't write bad reviews but I have to for potential buyers. Please be careful and make sure you know EXACTLY what you're purchasing. Otherwise you'll be stuck with a purchase you're not satisfied with and out of your hard earned money. Don't be like me, wasting thousands of dollars for nothing, feeling like a fraud and scammed.
I did my research on dolls torso and I realized that the doll torso is very light in weight, easy to clean and always ready for pleasure in bed because there is no legs that will get in the way. So I decided to purchase a silicone doll torso. I checked different website but their silicone torso was too expensive. I checked RosemaryDoll website and their silicone dolls torso was selling at a reasonable price. I came across 2 amazing silicone torso. A ZELEX brand and a FANREAL brand. These silicone torso are so beautiful that I purchased both of them at a very reasonable price. The packages arrived in a week in very good condition. I was so amazed when I opened the package and see my beautiful doll torso. The silicone doll torso looked so realistic and beautiful. Their skin and breast is so soft and smooth, and it felt so real. I placed my beautiful princess on my bed and I looked at her and I was so excited it caused me to have an erection. Doll torso are designed to make pleasure in bed much easier. So for those who are having 2nd thoughts, go ahead and get yourself a silicone torso. You will be amazed. You can find lots of dolls torso for reasonable price on RosemaryDoll website.
To start with, Rosemary Doll has one of the biggest selections out there, and their website is very easy to browse. They are always running great promos too. I have ordered two custom dolls from them and received a free head with each one. They also offer a price match guarantee if you find the same doll for less elsewhere.What really stood out was the customer service. My post sales rep, Sue, was incredible. She coordinated directly with the manufacturers to make sure my order was perfect, helped me change a few selections post-order, and kept the entire process smooth from start to finish. Highly recommend.
Extremely rare to encounter such an excellent customer service. Summer was very attentive and responsive with details every time I had questions.Also, the quality of the heads and the dolls is impressive. They are life-like. Every detail of the face is taken care of.I highly recommend this seller!
The excellence of the client support team, namely Candy, goes without saying. She has enabled me to make the appropriate purchases from RosemaryDoll and to answer my unending questions with an efficiency that is impressive. I have purchased both a RosemaryDoll and the Flight Case and both these products are superb. I thank RosemaryDoll for improving the quality of my personal life with such superbly crafted Sex Dolls and the manner by which to store them properly and safely. I highly recommend RosemaryDoll for anyone looking to find a Sex Doll sweetheart to enhance their private lives. I have now become a lifelong admirer of RosemaryDoll. Thanks so much for your Sex Dolls. I love them! RosemaryDoll is simply THE BEST!!!
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