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This company is terrible. They refused to pick up my O2 concentrator that was malfunctioning without a Dr. RX. Because I didn’t want to pay a 300 office visit to get a doctor order, I had to return it myself. I had to lift the very heavy concentrator in and out of my car. Then bend over and roll it up a long ramp. I have damage in my spine and the heavy lifting resulted in chronic back pain.When I got in the office with 2 young grandchildren with me, there was no one at the front desk The employee was in an room right next to me with the door closed. I know she heard me and my busy grandbabies. I could hear people talking in the room. I waited 20 minutes for someone to help me and when I finally knocked on the door, the rep came out and was extremely rude and told me I’d have to wait because she was “busy with a customer.” When I was finally assisted, I had to prove that my account was paid in full, which I did by showing the receipts from my credit card. My balance was paid in full when I returned it, but I got a bill recently stating I haven’t paid the last 3 statements. My credit card statements prove otherwise.
Through the whole process with this company, you could never get them to deliver life saving oxygen. Often times you would have to go get the tanks yourself. We lost our loved one and have been trying and trying unsuccessfully to get them to pick up their equipment. You get no help or satisfactory answers. Absolutely worthless all the way around. It's incredibly sad that a company who offers such a vital part of a person's survival gets away with operating like this.
My last cal company is awesome. The big national corporate is horrible. The worse customer service I have ever come across. They call me every month threatening me to take away my equipment for non payment. I look at my insurance every month and they are paying for my equipment. I have called them so many times. I give up. So tired ov talking to people who can't speak English.
Very unethical company! Scam artists!They bill you even if you haven't used their bulky, uncomfortable, poorly-made equipment. They bill you even if you returned the equipment unused, cancelled the account, and never received additional equipment from them. Even when they give you paperwork confirming a ZERO balance, they still bill you. They lie to you on the phone about cancelling fraudulent charges but never do; they simply want to get off the phone call. DO NOT RENT NOR PURCHASE ANYTHING FROM ROTECH!
Terrible callcenter reps as I cannot understand most. Asked for a 90 day supply of my Diabetes supplies to be sent and they only sent part of a 30 day supply as they only sent (1) G7 Continuous Glucose Monitor and have now been without continuous monitoring for 20 days. Had called their call center on 4 different occasions to be told they would send my issue to the processing department. I finally demanded to speak to someone directly in the United States and hopefully have the missing sensors finally being shipped out but we will see how that goes. DO NOT use Rotech/Better Living Now for ANY medical supplies. Better Living Now was somewhat better but one Rotech bought them they are now HORRIBLE as it is all Rotech.
I sure wish I had looked up the reviews on this company before using them. I called to let them know I had loss me insurance and would be taking the equipment back as soon as the roads were clear enough for me to get there. ( 60 miles over one pass ) The lady I talked to said as long as I had it returned by the 1st of March, I would not be charged for February. I got it there 2-25-25, and was billed $190+for February and March, when I called, after being put on hold and transferred three times, I was told the girl in the office put it in the computer wrong and it would be all straightened out. Well today I had to call again cause the bill was still $190+, this time she got it down to $98 and said that was the best they could do, so I asked to talk to a supervisor, well I guess they have to send them a e mail to call me, WTH! After calling them for various reasons 5+times and being put on hold 10-12 times for at least 30 mins each time, I think they owe me for all the time I've wasted!!
If you want to be ripped off and treated poorly, by all means, use this business. These people continued to bill me long after our business was completed. They sent emails only which I never saw since they went to spam. They have my phone number and my address but made no effort to contact me through those methods. So, I tried to order CPAP supplies 3 years later (this week) and they denied my order, stating "BAD DEBT" as the reason over $12.80 they never attempted to collect. I have an 830ish credit rating, and you don't get that by welshing on $12.80 bills, even illegitimate bill. These folks are taking advantage of patients and the Medicare system potentially. Maybe DOGE should be looking at ROTECH for fraud, waste, and abuse. NEVER AGAIN, horrible and incompetent company.
I used a local medical supplies company for many years that was bought out by Rotech. Rotech is very efficient at anything that is automated. But they are useless at solving issues with insurance and their clients.Here what you need to know about Rotech. If the insurance company requires more documentation, they will just bill you. You will spend many hours calling them. You will speak to different people on almost every call. They will not return your call. Many phone calls will be undocumented in their system. They will let you order supplies and then not send you supplies without notifying you.My insurance company asked for additional information for CPAP supply orders and held approval until it was provided. Rotech never contacted me to resolve the issue. They just billed me every week. We talked to our insurance, and they said not to pay the bill, but to have Rotech submit the information requested. After a few calls to Rotech, I had a medical visit for the purpose of documenting need for CPAP and a prescription for supplies. About 7 months later they sent a letter saying that they were sending my account to collections. After a number of calls I discovered they never submitted anything else to insurance. Over the course of about 8 calls and discussions with about 15 different people, I got a variety of answers of what the insurance company needed, but no two answers were the same.
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For years, Rotech has been a national leader in providing home medical equipment, respiratory equipment and services, and respiratory (nebulizer) medications for home use. More than 4,500 employees of the Rotech family of hometown companies contribute to delivering quality service and the best in professional patient care through more than approximately 500 locations in 48 states across the country. ...See more
