Review Time
Maurizio offered remarkable help when I arranged to return my late mother to Italy. He made the whole process easier by managing every detail, no matter how small. The rest of the team was also very supportive, and the overall service was excellent.
The representative provided outstanding support while I arranged for my late mother’s return to Italy. They streamlined the entire process, managing every detail, no matter how small. The rest of the staff were also very helpful, making the overall service exemplary.
I worked with a representative who was highly professional and kept me informed throughout the entire process. After my husband’s repatriation, amidst the overwhelming grief and paperwork, the support and guidance I received were invaluable. Despite the emotional difficulty, everything was handled with great care and sensitivity. I have only positive things to say about the service.
I am writing to express my profound dissatisfaction and distress regarding the handling of my late husband and son’s repatriation after their deaths abroad. The service was chaotic and lacked empathy and respect during a time when it was most needed. Despite assurances of their reputation, my experience was far from satisfactory. The staff could not confirm the location of my loved ones at crucial moments, and they were referred to inappropriately as mere 'collection and delivery.' Misinformation was rampant, leaving me and my funeral directors in the dark. The entire ordeal has been emotionally devastating and unacceptable. I urge others to reconsider using this service.
I am writing to express my profound dissatisfaction and distress regarding the handling of my late husband and son’s repatriation after their deaths abroad. The service was chaotic and lacked empathy and respect during a time when it was most needed. Despite assurances of their reputation, my experience was far from satisfactory. The staff could not confirm the location of my loved ones at crucial moments, and they were referred to inappropriately as mere 'collection and delivery.' Misinformation was rampant, leaving me and my funeral directors in the dark. The entire ordeal has been emotionally devastating and unacceptable. I urge others to reconsider using this service.
We faced terrible support from this company, and I would warn anyone thinking of using them. The quote for transferring our son’s body from Spain to the UK was significantly higher than others, but we expected a quality service. Unfortunately, the staff member we dealt with showed little interest in our distressing situation. Even with all the necessary paperwork completed, they delayed transportation until Thursday night, leading to a total of five days before our son was brought home. Promises of a direct flight with minimal disruption were not fulfilled, and additional charges were required for weekend work. The lack of empathy and initiative was disheartening, and we often had to follow up for updates. Overall, this experience made an already tragic situation even more unbearable.
We faced terrible support from this company, and I would warn anyone thinking of using them. The quote for transferring our son’s body from Spain to the UK was significantly higher than others, but we expected a quality service. Unfortunately, the staff member we dealt with showed little interest in our distressing situation. Even with all the necessary paperwork completed, they delayed transportation until Thursday night, leading to a total of five days before our son was brought home. Promises of a direct flight with minimal disruption were not fulfilled, and additional charges were required for weekend work. The lack of empathy and initiative was disheartening, and we often had to follow up for updates. Overall, this experience made an already tragic situation even more unbearable.
The assistance I received during the challenging time of saying goodbye to my loved ones was remarkable. I am deeply grateful to the representative who helped me bring my father back home with the dignity he deserved. Their professionalism, compassion, and support meant the world to me.
The assistance I received during the challenging time of saying goodbye to my loved ones was remarkable. I am deeply grateful to the representative who helped me bring my father back home with the dignity he deserved. Their professionalism, compassion, and support meant the world to me.
The representative managed our case from beginning to end, and I am incredibly thankful. After my father-in-law passed away in Portugal, she took care of everything related to bringing his body back to the UK and returning his belongings. Her communication was excellent; she promptly replied to emails and calls and had answers to all our questions.
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Rowland Brothers International provides repatriation services to families throughout the world. Our excellence in service is recognised by many Embassies throughout the world and the Foreign & Commonwealth Office. We provide the repatriation assistance helpline for the National Association of Funeral Directors and Society of Independent Funeral Directors.See more
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