royalfree.nhs.uk

3.1
3.1 Based on 21 reviews

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Average Rating

3.1

/
5

21 Reviews

5 Star
55%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
45%

All Reviews

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Alexandria Coleman
Exceptional Care Received During Emergency

My husband was taken in by ambulance yesterday evening, and the care he received was outstanding. The team was attentive, compassionate, and quick to act. His doctor was excellent, and the nurses managed to insert the cannula despite his dehydration. They even opened doors for us to exit with the wheelchair. I couldn't have asked for better service! Thank you very much!

5
Date of experience: Jan 18, 2026
Marigold Reed
Appreciative of Quick and Caring Response

My husband recently fell seriously ill at home, and we had to call for an ambulance. I was thankful for their quick arrival and the excellent care they provided. At the emergency room, the doctors and nurses continued to deliver outstanding treatment, and I was relieved to see him responding well. A big thank you for the exceptional support.

5
Date of experience: Dec 15, 2025
Corey Cooper
Frustratingly Long Wait at Emergency Room

Spent nine hours at the emergency room with my husband, who came in with chest pains. After an ECG showed no issues, he was sent for blood tests. Following a long wait for results, it was revealed that a second test had been overlooked. I had to leave him in pain to get home for my teens. This experience highlighted significant incompetence among several staff members, making it very unpleasant.

1
Date of experience: Dec 08, 2025
Jonas Harris
Positive Experience at Ward Level 7 South

I spent nearly a week at ward level 7 south, and all the staff were exceptionally kind, respectful, and professional in their care for patients like me. The doctors were very competent.

5
Date of experience: Dec 01, 2025
Ike Smith
Grateful for Quick Medical Assistance

Recently, my husband fell seriously ill at home. In his 80s, we called for an ambulance and I was pleased with their swift arrival. They provided outstanding care and were very kind. He was taken to the emergency room at a local hospital, where the doctors and nurses continued their excellent work. I felt relieved to see him responding to the treatment. A heartfelt thank you for the care and support.

5
Date of experience: Nov 29, 2025
Gladys Reed
Impressive Endoscopy Experience

I attended an endoscopy appointment today and was very impressed with the modern facility. I had my own room with a toilet, and the staff were friendly and informative, making me feel at ease. This was the best experience with the health service I've had in a long time. Thank you to all involved!

5
Date of experience: Nov 12, 2025
Becca Butler
Disappointing Experience at Emergency Department

The emergency department was chaotic and disorganized. My partner needed urgent care after a kidney transplant, but we encountered long waits and unsatisfactory conditions. Despite asking for assistance, we were largely ignored. After hours of waiting, we decided to leave rather than continue enduring the stressful environment. This experience was one of the worst I have faced, and I hope it leads to much-needed improvements.

1
Date of experience: Nov 06, 2025
Bruce Taylor
Frustrating Experience with Pharmacy Communication

I was informed by the pharmacy that they would be in touch, but after three days with no contact, I received a clinical letter stating the same. I attempted to call multiple times without any response, which was very frustrating. The pharmacy's message advised contacting my doctor for issues, which felt inadequate.

1
Date of experience: Nov 03, 2025
Humphrey Morris
Concerns About Management and Care

The management at this hospital is concerning, especially regarding the nursing staff on ward 7 North. In my case, a decision was made without proper authorization, leading to the cancellation of my surgery. The attitude of senior staff was rude and uncaring. I am very dissatisfied with the care and the use of resources.

1
Date of experience: Oct 26, 2025
Alice Foster
Great Staff During Colonoscopy

I had a colonoscopy today and the staff were fantastic. They were friendly and reassuring, making the experience much more comfortable. I especially commend the team for their humor and kindness throughout the procedure. I truly appreciate their efforts.

5
Date of experience: Oct 20, 2025

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