Review Time
I've had my RV online with RVTrader an extended period of time. Lots of email (messaging) issues back and forth, scammers/other sale companies, and horrible customer service. They have limited hours with little to no consideration to people on other time zones. No Saturday and Sundays either. Ridiculous prices if you're not going to be available to help (and even at that). I had an issue that went to supervisors. It took about 6 weeks to finally hear back after continued VM, email, and text pleas for a response so my ad could go back online. When the supervisor (starts with N) called back, she was condescending, missed the point, kept saying "can I talk now?" inappropriately, and even laughed when I asked for a discount for the continued lack of appropriate customer service and absence of help for extended period of time and loss of valued advertising time. Just absolutely unprofessional. It seems they know they are the largest RV marketer so they can treat customers however they want and limited hours of availability doesn't matter b/c they feel they can get away with it. I hope to never have to do business with them again.
I have sent several messages over the past few days though RVTrader to Annie's RV in Vancouver Washington and others without response. I spoke to the Owner of Annie's RV today and she said they did not receive any of the 5 message I sent them through RVTrader.
If I could give a negative 5, I would.Their photo uploader is completely unworkable and they know it. I called multiple times requesting full refund of $350 without any response until I spoke with Nicki McCloud who said multiple times, "We do not do refunds!" Unbelievable! Run away NOW!
After 3 months the only messages we received were either just a name or name and phone number from area codes many states away. We sent simple response messages but no reply. It is quite possible that people are trying to connect but their messages are not getting through. I read that this is a common issue with RVT. The time and money spent was a waste. RVT is not as good a company as it used to be.
Absolute complete waste of money! The website does not work properly and all you'll get is scam artists trying to get you to give them money or buy some inspection report. I got more leads from my free ad on Facebook Marketplace! I got zero leads. I mean absolutely no leads from RV trader. Don't waste your money.
Website is full of adds and difficult to negotiate. We only had 1 legitimate inquiry compared to about 40 on Facebook Marketplace. Definitely not worth paying for this service when you can use Facebook Marketplace for free. We had several scammer inquiries. The only good thing I can say is that their customer service was helpful when I had an issue with a scammer.
Should be 0 stars. Buyer beware - NO REFUNDS, NO PRO-RATED REFUNDS - you're locked in. Can't take you ad down, only can delete it! Terrible contract with them. They do not care. I had to take my ad down after 1 month on a year contract. Could only delete it. Can't dispute it on my CC - no refunds and prorated $ from RV - so I paid a whole year for 1 month!!!??? Who does that to their customers?
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