Review Time
Beware because this company take money from your account on auto renewal. An arrogant response from their staff especially B.E.N. Won’t be recommending this company again to any of our clients because of their lack of transparency when it comes to auto renewals. Use their competitors who don’t use underhanded processes. Avoid and check your auto renewal situation. Disgusting SCAMMERS.
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The service has been disappointing, marked by a pricing structure that seems to change unexpectedly. Each renewal brings a new, unjustifiable amount, with this year's increase being £200. When inquiring about the calculation, the representatives become evasive and refuse to clarify their pricing model. Any prices advertised on their platform should be disregarded. Even though we qualify for a discount, they send an invoice for the full amount and only apply the discount if prompted, which feels deceptive. If an overpayment occurs, they are hesitant to process a refund. We consistently encounter the same problems annually, with varying staff who are not helpful.
The service has been quite disappointing, featuring a pricing structure that seems to change unpredictably. Each renewal brings a new figure that lacks justification, with this year's increase being £200. When asked for clarification, the representatives become evasive and are unwilling to disclose their pricing structure. Prices listed on their platform should be ignored. Although eligible for a discount, they issue an invoice for the full amount and only apply the discount upon prompting, which feels underhanded. If a payment mistake occurs, they are reluctant to issue a refund. We face the same issues year after year with unhelpful staff.
The communication was effective throughout the entire process, offering assistance when necessary. It is certainly a thorough process, so my advice is to be well-prepared to review your business procedures before proceeding for professional recognition.
I have renewed accreditation for over 10 years. Each year, either the first or second level auditor asks for information already provided in our submission. This month, the first level auditor raised a new issue regarding external support, despite having answered this question consistently since at least 2017. While one auditor accepted my explanation, the second level auditor rejected it. It is perplexing that a previously accepted response is now dismissed, leading to a lack of consistency.
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