samsonite.co.uk

3.1
3.1 Based on 21 reviews

We want our products to make a positive difference in the life of every traveller. Throughout our 110-year lifespan, we have been resolutely focused on innovation, design, and have been an industry leader in the use of new materials. We are pioneering ne...

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Average Rating

3.1

/
5

21 Reviews

5 Star
52%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
48%

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Ashley Reed
Awful quality and refuse to honour warranty

My Samsonite suitcase had been used for 3-4 short trips by train when I noticed some of the casing had come off the bottom of the suitcase, presumably when I had been walking through London and the suitcase had hit the pavement. Shocking quality. Samsonite refused to honour the warranty and fix the suitcase. To quote Samsonite, "visual inspection suggests that the suitcase may have struck a curb with considerable force" and therefore it wasn't covered by the warranty. It hit the curb with a reasonable amount of force, nothing egregious, because I was walking through London and the pavements don't all have nice slopes before the crossings... If a suitcase cannot navigate a city's pavements, then it's not fit for purpose.

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Date of experience: Jan 07, 2025

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Business Details

  • We want our products to make a positive difference in the life of every traveller.

    Throughout our 110-year lifespan, we have been resolutely focused on innovation, design, and have been an industry leader in the use of new materials. We are pioneering new solutions for the decades to come helping travellers’ journey further, with ever lighter, stronger and more sustainable products.

    We will ensure that our commitment to sustainability combines with our continuing thirst for innovation to create the kind of future we want to see.

    Building on our heritage of innovation, quality and durability, we mark our 110th anniversary with the launch of 'Our Responsible Journey', a global strategy and commitment to lead the industry in sustainability. See more

  • language https://samsonite.co.uk

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