Review Time
I really enjoy the casino and the games, but since yesterday, I can't even access the site. It keeps saying "connection refused." This has also happened with three other platforms I frequently use, and they all blocked me out. I've tried different PCs, iPhones, and browsers, but nothing works. I can't even reach them through chat. This is my only outlet to express my frustration about this service and others like it. It's quite strange, to be honest. I hope they get in touch with me via email. At this point, I'm fed up; they haven't responded, and when they did, they disappeared twice. I'm done with this situation!
Once I won, all communication ceased. Emails and calls went unanswered. I recommend avoiding this platform; customer service only seems to be active when money is being sent. I paid with cryptocurrency, and the payout was supposed to take 72 hours. Since December 13th, I've heard nothing but empty promises. They initially responded, but now they won't even reply to emails. December 13th was my birthday, and even though I won a small amount, they can't fulfill that payout. It's a total scam.
After I won, all communication stopped. Emails and calls went unanswered. I strongly recommend steering clear of this site; customer service seems to operate only when you are depositing money. I used cryptocurrency for my payment, and the payout was promised to take 72 hours. Since December 13th, I've only encountered empty assurances. Initially, they responded, but now they ignore my emails. December 13th was my birthday, and despite a small win, they can't even process that payout. It's nothing but a scam.
This platform is a scam! I have a fully verified account that has been active for over a year. I recently completed the wagering requirements for a $25 max cash-out coupon and submitted my withdrawal request on September 18th or 19th. Here it is, the 22nd, and I'm in the chat seeking answers about my withdrawal with no response. Don't waste your time! They are quick to assist when promoting their deposit-only offers, but when it comes to real customer service, there's no one available. They claim to offer 'instant withdrawals,' yet their financial department is unavailable on weekends! It makes no sense! I'm not receiving any responses from their service department.
Don't invest your money here! This online platform is not trustworthy. An agent contacted me about an enticing promotional offer, and I took it. I played through my balance and won over $650, but could only cash out 10 times my deposit, which was $30, totaling $300, due to their rules. After many attempts for help, I emailed support on September 25th about my withdrawal request. I waited with no updates. When I spoke to an agent, they informed me I needed to verify my identification and provide my bitcoin address. I complied, but still received no response. I was told I needed to fulfill my wagering requirement, which I had already done, yet I was told I couldn't withdraw until I made another deposit. I've made multiple deposits on this site and just want a fair experience. Where is my withdrawal? Why no communication? My emails have gone unanswered.
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